Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Tannis Bradford

Tannis Bradford

Bartlesville,OK

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Experience with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

20
20

Years of Customer Experience

Work History

Billing Specialist

Foundever
Bartlesville, OK
07.2023 - Current
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Investigated and resolved issues to maintain billing accuracy.
  • Answered customer inquiries regarding billings, payments, account status.
  • Reviewed vendor documentation to comply with payment guidelines.
  • Implemented new policies related to billing processes when required.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Developed strong professional rapport with vendors and clients.
  • Answered customer questions to maintain high satisfaction levels.

Tax Associate

Concentrix
Bartlesville, OK
02.2023 - 04.2023
  • Attended continuing education courses related to taxation topics.
  • Assisted clients with the preparation of financial documents related to taxes.
  • Ensured compliance with applicable laws and regulations regarding taxation matters.
  • Provided technical assistance to other professionals in the organization as needed.
  • Advised clients on strategies for minimizing their tax liability within legal parameters.
  • Resolved customer complaints related to their tax filings in an efficient manner.

Customer Service Representative

Broadpath
Bartlesville, OK
11.2022 - 01.2023
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Tahlequah High School
Tahlequah, OK
05.1986

Some College (No Degree) -

Northeastern State University
Tahlequah, OK

Skills

  • Payment Posting
  • Customer Engagement
  • Billing Dispute Resolution
  • Bank Statement Reconciliation
  • Customer Service
  • Financial Transactions
  • Payment Transactions
  • Relationship Building
  • Team Collaboration
  • Customer Relations
  • Microsoft Office
  • Verbal and Written Communication

Timeline

Billing Specialist

Foundever
07.2023 - Current

Tax Associate

Concentrix
02.2023 - 04.2023

Customer Service Representative

Broadpath
11.2022 - 01.2023

High School Diploma -

Tahlequah High School

Some College (No Degree) -

Northeastern State University
Tannis Bradford