Tannji Love
Indianapolis,IN
Summary
Proven Customer Support Specialist with a track record of excellence, adept in problem-solving and multitasking. Demonstrates professionalism and reliability, enhancing customer satisfaction and service desk support. Skilled in call center operations and email management, consistently exceeding performance goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Specialist
Meijer
Indianapolis, IN
09.2024 - Current
- Provided customer service by answering product and service related questions.
- Greeted customers and responded to inquiries in a timely manner.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Processed payments using point of sale system software.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Customer Service Associate
Greiners
Indianapolis, IN
06.2024 - Current
- Greeted customers and identified their needs.
- Prepared and served food items to guests in a timely manner.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- created customer orders to ensure accuracy of product, quantity and pricing.
Front of House Server
Patty's Show Club
Indianapolis, IN
03.2024 - 09.2024
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared meals according to customer specifications.
- Managed House members' accounts by obtaining payments and updating records.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Certificate - Social Services
Indiana Wesleyan University
Marion, IN06-2021
University of Arkansas Pine Bluff
Pine Bluff, AR09-2009
High School Diploma -
Paul Robeson High School
Chicago, IL06-2007
Skills
- Customer service excellence
- Service desk support
- Call center experience
- Email management
- Problem-solving aptitude
- Multitasking Abilities
- Reliability
- Professionalism
Affiliations
- volunteer at Majiq food and resource Center
- volunteer at New wineskin Christian Church
- volunteer for Early Day learning Center
Certification
- CNA Certification
- Suicide Prevention Certification
- Social Service Certification
- Safe serve License
- Alcohol and Tobacco License
References
References available upon request.
Timeline
Customer Support Specialist
Meijer
09.2024 - Current
Customer Service Associate
Greiners
06.2024 - Current
Front of House Server
Patty's Show Club
03.2024 - 09.2024
Certificate - Social Services
Indiana Wesleyan University
University of Arkansas Pine Bluff
High School Diploma -
Paul Robeson High School
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