Tannor Guillory
Summary
Highly skilled and detail-oriented professional with a strong proficiency in service delivery, mechanical systems, and continuous process optimization.
Adept at leveraging extensive mechanical knowledge to troubleshoot, repair, and enhance complex systems, ensuring peak operational efficiency and longevity.
Demonstrates a keen ability to analyze and improve existing workflows, driving performance enhancements and fostering a culture of innovation.
Committed to delivering exceptional service by blending technical expertise with a customer-centric approach, consistently exceeding expectations and contributing to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Associate/ Shipping and Logistics
Rileystreet Art Supply
03.2021 - Current
- Familiarity with products and supplier's
- Assist customer finding appropriate products
- Schedule UPS pickups
- Check system for online orders, gather products and ready for shipping.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained back end of website and addressed any issues with operations
- Tools used include social media management software, video editing applications, and content creation tools for successful campaigns execution.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Project/Marketing Manager
Speedpro Imaging
04.2018 - 08.2019
- Manage and maintain client projects through e-mail and phone correspondence, manage contacts and subsequent applicable media
- Created new system for customer management, ensuring verticals were reached in a timely manner
- Developed new filing and organizational practices, making work flow more seamless and productive
- Maintained utmost professionalism when dealing with high-end clients
- Created several media designs for clientele.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
Server/Waiter
Oakmont Quail Inn
10.2017 - 04.2018
- Set up and break down of events in accordance to clients instructions
- Followed food service and safety guidelines and regulations
- Photography as needed for specific events
- Greeted visitors and directed them to event, seated and served clients
- Preformed general cleaning, maintenance duties.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Night Auditor/Front Desk
Marriot Hotel
08.2015 - 02.2016
- Maintain and oversee guests overnight
- Followed hotel regulations to ensure safety of guests
- Calculated, and turned over the audit for entire hotel nightly
- Concierge services
- Preformed general cleaning, maintenance and security duties.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Delivery Driver\Print Assistant
Digital Prints And Imaging
04.2014 - 07.2015
- Receive and print out large calculations for civil, electrical and landscape designs
- Manage customer Correspondence
- Collate, organize and prepare prints for delivery
- Deliver plans to clients.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Education
Associate of Science - Digital Media: 3D Design And Animation
Santa Rosa Junior College
Santa Rosa, CA11.2018
Associate of Arts - Humanities
Santa Rosa Junior College
Santa Rosa, CA11.2018
High School Diploma -
Montgomery High School
Santa Rosa, CA06.2006
Skills
- Reliability
- Customer Engagement
- Cash Handling Accuracy
- Problem-Solving
- IT Infrastructure
- Mechanically Inclined
- Attention to Detail
- Active Listening
- Team Collaboration
- Self Motivation
- Analytical Thinking
- Business Process improvement
Accomplishments
- Successfully managed and led a team of 6 individuals, fostering collaboration, ensuring efficient workflows, and driving team performance to meet and exceed organizational goals.
- Resolved a wide range of complex technical issues, employing strong troubleshooting skills and mechanical knowledge to minimize downtime and improve system reliability at previous workplaces.
- Recognized by management and peers for consistently delivering exceptional customer service, earning commendations for exceeding client expectations and enhancing customer satisfaction.
- Streamlined service processes and implemented best practices, resulting in improved operational efficiency and a measurable reduction in service delivery times.
- Developed and maintained positive relationships with clients, earning repeat business and contributing to the company’s reputation for excellence in customer care.
- Played a key role in the training and development of team members, ensuring high levels of technical competence and customer service proficiency.
Certification
- CDL C
Additional Information
SKILLS:
Strong organizational skills
Active listening skills
Critical thinker
Sharp problem solver
Energetic work attitude
Technically adept
Adaptive team player
Virus removal
Hardware repair
Software troubleshooting
Audio/visual troubleshooting
Safety and chemical MSDS training
Mechanically inclined
Social media managment
Programs:
Adobe Photoshop
Adobe Illustrator
Adobe Premier Pro
Adobe After Effects
Microsoft Office Suite
Retail Pro CRM Software
Personal Information
Professional References
Chelsea Crone- CSR, Ongaro and Sons.
Phone # 707-494-8390
Languages
English
Native or Bilingual
Timeline
Retail Associate/ Shipping and Logistics
Rileystreet Art Supply
03.2021 - Current
Project/Marketing Manager
Speedpro Imaging
04.2018 - 08.2019
Server/Waiter
Oakmont Quail Inn
10.2017 - 04.2018
Night Auditor/Front Desk
Marriot Hotel
08.2015 - 02.2016
Delivery Driver\Print Assistant
Digital Prints And Imaging
04.2014 - 07.2015
Associate of Science - Digital Media: 3D Design And Animation
Santa Rosa Junior College
Associate of Arts - Humanities
Santa Rosa Junior College
High School Diploma -
Montgomery High School
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