Tanoa Betton
Columbia,South Carolina
Summary
Customer-focused professional with over six years of experience in customer service and team leadership, excelling in relationship management, problem-solving, and process optimization. Proven ability to enhance customer satisfaction, improve retention, and achieve organizational goals by delivering proactive support and aligning customer needs with business solutions. Adept at building trust with clients, leading cross-functional teams, and driving continuous improvement. Seeking a Customer Success Manager role to help organizations thrive through exceptional customer experiences and strategic account management.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate III
Blue Cross Blue Shield of South Carolina
09.2023 - Current
- Foster customer loyalty by resolving complex issues and ensuring a seamless service experience
- Partner with internal departments to address escalated concerns and provide timely resolutions
- Identify opportunities for process improvement to enhance customer satisfaction and efficiency
- Deliver detailed reports on customer trends and actionable insights to senior management
- Maintain and exceed quality and productivity benchmarks consistently
Assistant Administrator
Zaxby's Corporation
05.2016 - 07.2023
- Built strong relationships with customers, ensuring satisfaction and repeat business
- Led and mentored a team of 15+ employees, improving team performance and morale
- Streamlined operational processes, including scheduling, inventory management, and training programs
- Conducted team meetings and provided actionable feedback to address customer pain points
- Managed hiring, onboarding, and performance evaluations to build a high-performing team
Customer Service Agent
American Airlines
04.2021 - 11.2021
- Delivered exceptional service by resolving passenger concerns promptly and professionally
- Ensured compliance with airport safety protocols and operational procedures
- Collaborated with team members to manage daily passenger onboarding and deplaning operations effectively
Sales Consultant
JCPenney
02.2016 - 09.2016
- Cultivated customer relationships by offering personalized recommendations and solutions
- Utilized POS systems to process transactions and track sales data accurately
- Maintained a customer-focused environment by organizing displays and resolving inquiries
Education
High School Diploma -
Wade Hampton High School
Hampton, SCSkills
- Customer Success and Retention Strategies
- Relationship Management and Customer Advocacy
- Team Leadership and Coaching
- Cross-Functional Collaboration
- Process Improvement and Workflow Optimization
- Proficiency in CRM Tools and Microsoft Office Suite
- Analytical Thinking and Data-Driven Decision Making
Accomplishments
- Over six years of customer success experience across diverse industries.
- Exceeded customer satisfaction metrics consistently in multiple roles.
- Trained and developed team members to achieve departmental performance goals.
- Implemented new processes that improved service delivery and operational efficiency.
Timeline
Customer Service Advocate III
Blue Cross Blue Shield of South Carolina
09.2023 - Current
Customer Service Agent
American Airlines
04.2021 - 11.2021
Assistant Administrator
Zaxby's Corporation
05.2016 - 07.2023
Sales Consultant
JCPenney
02.2016 - 09.2016
High School Diploma -
Wade Hampton High School
References
Available upon request.
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