Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Tanojah Baskerville

Palmyra,VA

Summary

Seeking Data Entry role with 7 years of experience in customer service, cash handling, and meticulous record-keeping. Skilled in managing sensitive information, ensuring accuracy and confidentiality from roles in corrections and retail. Proven ability to adapt to various environments and maintain high attention to detail.

Experienced with accurate data entry and efficient information management. Utilizes data software to enhance processing speed and precision. Track record of maintaining data integrity and fostering collaborative team environments.

Overview

2025
years of professional experience
1
Certification

Work History

Burger King

Cashier/Managed Money

Job overview

  • Provide courteous and efficient customer service, ensuring positive guest experiences
  • Adapt to multiple roles within the team to support operational needs
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Amazon

Fulfillment Associate

Job overview

  • Packed products efficiently, ensuring they were secure and ready for distribution
  • Dispatched shipments promptly, maintaining workflow and meeting dispatch deadlines
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.

Concentrix

Customer Service Representative
11.2024 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sam's Club

Cashier/Customer Service
05.2019 - Current

Job overview

  • Provide comprehensive assistance to customers, ensuring a welcoming environment and addressing inquiries with efficiency
  • Facilitate a positive shopping experience by offering personalized support and handling product-related questions with expertise

State Farm Correctional Center

Correctional Officer
06.2017 - Current

Job overview

  • Enforced compliance with institutional policies and maintained security within the facility
  • Inspected the premises for adherence to safety and security protocols, ensuring environment integrity
  • Managed inmate behavior, performing searches to prevent contraband introduction and facilitated secure transportation
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Conduent

Customer Service Agent
08.2021 - 09.2023

Job overview

  • Addressed and resolved customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction while adhering to company policies and maintaining confidentiality at Conduent
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Addressed customer account discrepancies and concerns.

Fluvanna Correctional Center for Women

Correctional Officer
04.2020 - 04.2021

Job overview

  • Maintained institutional security by enforcing regulations and overseeing inmate activities to ensure a safe and orderly environment
  • Inspected facilities rigorously to verify compliance with safety and security protocols, identifying potential risks
  • Performed thorough searches to prevent contraband entry, and meticulously documented inmate behavior and transportation activities

Dinwiddie Health and Rehab

Assisting Residents
09.2018 - 02.2019

Job overview

  • Provided compassionate assistance to individuals with activities of daily living, including meal support and personal hygiene care
  • Facilitated safe transfers and mobility of residents utilizing assistive devices, ensuring comfort and adhering to all safety protocols

HealthSouth

Assisting Residents
11.2017 - 03.2018

Job overview

  • Assisted residents with daily living activities, ensuring proper nutrition through meal assistance and maintaining their dignity with supportive bathing, dressing, and grooming routines
  • Facilitated safe resident movement and transfers utilizing assistive devices to promote mobility and prevent injuries
  • Developed rapport with residents and families, ensuring open communication and trust.
  • Maintained a clean, safe environment by adhering to infection control protocols and reporting hazards promptly.
  • Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.

Education

Dinwiddie High School

High School Diploma
06.2018

University Overview

Rowanty Technical Center

High School Diploma from Nursing
06.2018

University Overview

Skills

  • Customer Service
  • Food Service
  • Law Enforcement
  • Security
  • Computer Skills
  • Nursing
  • Surveillance
  • Critical Care Experience
  • Hospital Experience
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Conflict resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Data collection
  • Microsoft PowerPoint
  • De-escalation techniques
  • Manual data entry
  • Data entry knowledge
  • Data entry expert

Certification

  • Driver's License
  • First Aid Certification
  • CPR Certification
  • CNA

Timeline

Customer Service Representative
Concentrix
11.2024 - Current
Customer Service Agent
Conduent
08.2021 - 09.2023
Correctional Officer
Fluvanna Correctional Center for Women
04.2020 - 04.2021
Cashier/Customer Service
Sam's Club
05.2019 - Current
Assisting Residents
Dinwiddie Health and Rehab
09.2018 - 02.2019
Assisting Residents
HealthSouth
11.2017 - 03.2018
Correctional Officer
State Farm Correctional Center
06.2017 - Current
Rowanty Technical Center
High School Diploma from Nursing
Cashier/Managed Money
Burger King
Fulfillment Associate
Amazon
Dinwiddie High School
High School Diploma
Tanojah Baskerville