Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanor Rainwater

Thornton,CO

Summary

A detail-minded professional, who through the 10 plus years of customer service has gained the ability to be effective in oral and written communications: interpret and apply regulations, policies and procedures, use sound judgement, grasp new ideas, set high standards, plan and organize work activities, accepts responsibility, and produces quality work. Over 8 years of experience in supervisory and managerial duties, consecutively exceeded sales goals, producing rate change propositions, social media marketing, and strategic/content marketing. This individual is seeking to further his career and understand all facets within a company. His proven communication skills and strong work ethic that will aid your company in hitting their milestones.

Overview

11
11
years of professional experience

Work History

Lead Instructor

TopGolf
06.2022 - 01.2024
  • Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support.
  • Used previous golf knowledge and experience to help teach various levels of golfers.
  • Ran our Kids' Academy during the Summer. Helped teach kids, helped resolve problems with safety with parents and kids.
  • Gave free lessons to other TopGolf employees to help them with their own game and give them tips that they could pass on to guests to enhance guest experience.
  • Used various methods to teach students depending on how they best learn and retain information (visual, auditory, active, and textual).
  • Showed genuine care and concern to my students to make sure they felt they got the most out of each lesson.

Team Lead

TopGolf
07.2020 - 06.2022
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Resolved any guest issues using past experiences and best judgement to make sound decisions.
  • Tournament Director for our seasonal Leagues which included building schedules, scorekeeping, and communicating to players about the weekly games/vendors.
  • Drove our revenue to top 5 nationwide for all venues that participated in the Leagues program (close to 65 venues).
  • Oversaw the entire Guest Services department (around 40 associates) and implemented new practices to strive for the best possible guest experience.
  • Implemented Shift Recaps from the Shift Leads to learn about how the shift went and fix any issues that may have arose.
  • Oversaw events that ranged from 12 people to 400 people. Kept constant communication with the Point of Contact for the event to make sure they had any and all concerns/issues taken care of in a timely manner. Closed out and took payment at the end of the event.

Shift Lead

TopGolf
01.2020 - 03.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for guests.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.

Platinum Host/Lead

TopGolf
10.2019 - 02.2020
  • Managed and sold our Platinum Membership, along with the members themselves.
  • Built relationships with members by constant communication and visits to their bay during their stay.
  • Answered questions about membership benefits.
  • Managed the exclusive clubs that were reserved for the members (cleaned, took inventory, brought clubs to the bay and returned them at the end of the experience).
  • Resolved any issues they may have experienced with management.
  • Put new practices in to place to better ensure the best guest experience which lead to the promotion to Platinum Lead from Platinum Host.

Assistant Golf Professional

West Woods Golf Course
01.2018 - 10.2019
  • Communicates in a friendly, responsive and professional manner to customers
  • Provides top tier customer service to a diverse population
  • Educates customers on products and the newest equipment
  • Participates in planning and installation of new programs and services
  • Manages and trains inside and outside staff
  • Partners with Head Pro to increase revenue with new HD Golf Simulator
  • Responsible for opening and closing the Pro Shop, simulator and registers
  • Teaches PGA programs at various local elementary schools
  • Instructs private lessons
  • Coordinates with Head Pro to assure daily operations run accordingly
  • Assists with member and corporate outings
  • Assists customers with retail sales
  • Help repair golf equipment
  • Answers and directs phone calls to appropriate person
  • Oversees cart, range, start and marshal staff
  • Assumes Head Golf Professional's duties in Head Professional's absence
  • Alternates between two city municipal golf courses to help oversee business operations.

Assistant Golf Professional/ Social Media Account Manager/Golf Maintenance

Todd Creek Golf Club
01.2014 - 01.2018
  • Processed payments and assured the cash drop numbers were correct daily
  • Opening and closing the Pro Shop and registers
  • Assisted with booking tee times, greeting customers, and answering telephones
  • Assisted with set up, execution and breakdown of course programs and tournament operations as requested
  • Implemented and improved membership sales
  • Responsible for marketing and public relations through official Facebook page
  • Doubled profits from annual Pro Shop holiday sale through social media advertising
  • Assisted Head Pro with inventory control as well as completed monthly inventory counts
  • Assisted Head Pro with hiring, training and supervising inside as well as outside staff
  • Assisted customers by providing and interpreting golf policies, rules and regulations
  • Operated golf shop in absence of Sales Associate
  • Assumed Head Golf Professional's duties in Head Professional's absence
  • Managed the daily opening and closing of golf operations as needed
  • Performed starter or marshal duties regularly
  • Manages and assists USGA handicap system for customers
  • Ensured course is properly marked at all times
  • Maintained and cut grass on tee boxes, fairways, roughs, fringes and greens
  • Maintained bunkers
  • Aerated greens
  • Assisted with sodding and trimming
  • Uses equipment such as walking and riding greens mowers, tee mowers, fairway mowers, rough mowers, rollers, bunker rakes, carts, push mowers and a variety of powered and non-powered hand tools
  • Observed all Club safety practices and protocols
  • Communicated with golf staff regarding daily operations
  • Ensured the best quality of greens and setup for tournaments/events.

Delivery Driver

Marcos Pizza
01.2014 - 01.2015

Framer/Construction Worker

Hastings Brothers Construction
01.2013 - 01.2014

Back Room Stocking/Customer Service

Target
01.2013 - 08.2013

Education

Sports Management -

CU Denver
01.2013

High School Diploma -

Legacy High School
Broomfield, CO
05.2012

Skills

  • Communication
  • Ability to Work Under Pressure
  • Decision Making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Leadership
  • Social Media Marketing
  • Teamwork
  • Creativity
  • Active Listening
  • Computer skills

Timeline

Lead Instructor

TopGolf
06.2022 - 01.2024

Team Lead

TopGolf
07.2020 - 06.2022

Shift Lead

TopGolf
01.2020 - 03.2020

Platinum Host/Lead

TopGolf
10.2019 - 02.2020

Assistant Golf Professional

West Woods Golf Course
01.2018 - 10.2019

Assistant Golf Professional/ Social Media Account Manager/Golf Maintenance

Todd Creek Golf Club
01.2014 - 01.2018

Delivery Driver

Marcos Pizza
01.2014 - 01.2015

Framer/Construction Worker

Hastings Brothers Construction
01.2013 - 01.2014

Back Room Stocking/Customer Service

Target
01.2013 - 08.2013

Sports Management -

CU Denver

High School Diploma -

Legacy High School
Tanor Rainwater