Tanoreia Stoutingburg
San Diego,CA
Summary
Customer Service Agent well versed utilizing polite, professional demeanor to problem solve and maximize satisfaction. Experienced in exceeding performance goals within fast-paced environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
San Diego, CA
10.2022 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Composed messages for physicians, registered nurses, and other medical staff
- Performed clerical duties including but not limited to scheduling and canceling various kinds of appointments and procedures.
- Expressed support and understanding through compassionate communication with customers.
- Managed high-volume of inbound and outbound customer calls.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
- Maintained detailed records of customer interactions using contact management software.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Call Center Agent- Registry Staff
San Diego Specialty Call Center, Ajilon
San Diego, CA
01.2022 - 10.2022
- Performed clerical duties including but not limited to scheduling and canceling various kinds of appointments and procedures.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and utilized critical thinking to resolve patient inquires.
- Maintained detailed records of customer interactions using contact management software.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Team Member
Menchie's Frozen Yogurt
Chula Vista, CA
06.2021 - 11.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Analyzed customer feedback data to help inform decisions regarding product development initiatives.
- Promoted products through effective merchandising techniques.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO02-2027
High School Diploma -
Steele Canyon High School
Spring Valley, CA12.2021
Skills
- Growth-Centered
- Productive typing speed of 65 wpm
- Experience working in a remote environment
- Multitasking and Prioritization
- Creative Conflict Resolution
- Proficiency in Microsoft Word, Excel, Word Docs, & PowerPoint
- Interpersonal Skills
- System Documentation and reporting
- Quality Assurance Optimization
- Analytical Abilities
- Telephone Etiquette
Timeline
Customer Service Representative
Kaiser Permanente
10.2022 - Current
Call Center Agent- Registry Staff
San Diego Specialty Call Center, Ajilon
01.2022 - 10.2022
Team Member
Menchie's Frozen Yogurt
06.2021 - 11.2021
Bachelor of Science - Psychology
Colorado Technical University
High School Diploma -
Steele Canyon High School
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