Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tantania Clyburn

Waxhaw,NC

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Substitute Teacher

Ess
08.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Customer Service Representative

Robert Half Staffing Agency
11.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Math Tutor

Union County Public Schools
01.2023 - 08.2024
  • Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.

Bank Teller

Wells Fargo
07.2019 - 01.2023
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Audited fellow teller currency to contribute to dual-control procedures
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Counted and packaged currency and coins
  • Reconciled cash drawer and resolved discrepancies

Operations Clerk3

Wells Fargo
05.2020 - 02.2022
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Received and routed business correspondence to correct departments and staff members
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers

Lead Bank Teller

Wells Fargo
10.2016 - 10.2018
  • Coordinated daily cash reconciliation in high-volume location
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Processed quarterly vault and ATM audits with zero error rate
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Promoted products or services to each customer to consistently achieve sales targets
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

Money Center Cashier

Walmart
04.2015 - 10.2016
  • Counted cash in register drawer at beginning and end of shift
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Used POS system to enter orders, process payments, and issue receipts
  • Answered questions about store policies and concerns to support positive customer experiences
  • Assisted customers by answering questions and fulfilling requests
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Quickly and accurately counted drawers at start and end of each shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds

CSSR/Teller

Fort Sill National Bank
04.2013 - 04.2015
  • Regularly exceeded daily sales and product add-on quotas
  • Educated customers on promotions to enhance sales
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Responded to customer requests for products, services and company information
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Provided primary customer support to internal and external customers in fast-paced environment

Education

High School Diploma -

Monroe High School
Monroe, NC
06.2008

Skills

  • Mail handling
  • Strategic Planning
  • Customer service
  • Business operations
  • Team building
  • Communications
  • Scheduling
  • Sorting and labeling
  • Process improvement
  • Team management
  • Supervision
  • Operational improvement
  • Organization
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Call center operations
  • Product knowledge
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Professional telephone demeanor

Timeline

Customer Service Representative

Robert Half Staffing Agency
11.2024 - 12.2024

Substitute Teacher

Ess
08.2024 - Current

Math Tutor

Union County Public Schools
01.2023 - 08.2024

Operations Clerk3

Wells Fargo
05.2020 - 02.2022

Bank Teller

Wells Fargo
07.2019 - 01.2023

Lead Bank Teller

Wells Fargo
10.2016 - 10.2018

Money Center Cashier

Walmart
04.2015 - 10.2016

CSSR/Teller

Fort Sill National Bank
04.2013 - 04.2015

High School Diploma -

Monroe High School

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Tantania Clyburn