Tantania Tan Conquest

Work History

Spotless Cleaning Service

Withams, Va

07.2022 - Current

Supervise and guide new employees and responded quickly to questions to improve understanding of job responsibilities
Managing budgets, records, and contracts
Oversee quality control and productivity rates to increase revenue and production times
Maintain primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
Manage costs and billing and resolved financial discrepancies effectively through organizational management of account information using HotelKey software
Assist Owner with interviewing potential employees by asking appropriate questions and providing feedback after interviews
Used critical thinking to break down problems, evaluate solutions and make decisions.

Office Pride Commercial Cleaning Services

Virginia Beach, VA

08.2019 - 06.2021

Completed clerical tasks such as filing, copying and distributing mail.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Executed record filing system to improve document organization and time management.
promptly to replenish materials before depleted.
Managed time efficiently in order to complete all tasks within deadlines.
Worked well in a team setting, providing support and guidance.
Managed incoming 40+ correspondence to enhance employee performance and reduce time spent on processing and responding.
Maintained company handbook to outline policies and provide insights to company mission and values.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Randstad Staffing Agency(Artfx Warehouse)

Norfolk, VA

06.2018 - 06.2019

Supervised shipping and receiving, distribution and workplace safety
Supported production workers in meeting goals without compromising safety and compliance
Oversaw inventory control levels and verified compliance with storage and organization processes
Supervised warehouse operations by managing 40 employees during shifts
Recorded information, shortages and discrepancies to keep records current and accurate
Monitored employee performance and offered mentoring and leadership to improve any deficiencies
Kept detailed records of inventories and merchandise inventory transactions

Capital One Bank Services, LLC

Chesapeake, VA

01.2015 - 01.2017

Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Worked with customers to understand needs and provide excellent service.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Increased customer satisfaction by resolving issues.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Identified issues, analyzed information and provided solutions to problems.
Developed and maintained courteous and effective working relationships.
Onboarded new temps by entering employee information into systems.
Proved successful working within tight deadlines and a fast-paced environment.
Handled 70+ calls per day to address customer inquiries and concerns
Worked effectively in fast-paced environments.

The Knowland Group

Salisbury, MD

06.2013 - 08.2014

Acted as lead liaison to General Manager and Director of Hospitality by providing key insight into events.
Launched new product lines, boosting brand awareness and revenues within competitive markets.
Coordinated new account development in mature markets while overseeing delivery of premium service levels to existing clientele.
Generated 73 Leads, 22 Site Visits, 150 Cold Leads (or Funnels) and 9250 Room Nights in 9-month period
Built relationships with customers and community to establish long-term business growth.
Generated $325,025.00 dollars in potential room nights revenue and 559,125.00 in potential Food and Beverage revenue.
Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
Managed accounts to retain existing relationships and grow share of business.
Participated in team-building activities to enhance working relationships