Tantra Dewhurst
Lake Worth,Florida
Summary
Detail-oriented Assistant Manager offers more than 3-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
The UPS Store Inc.
Lake Worth, FL
01.2020 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Submit claims
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Server
Flavors Caribbean Restaurant
Lake Worth, FL
06.2018 - 02.2019
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Delivered food orders promptly and courteously.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees on restaurant procedures and plating techniques.
Education
Associate of Arts - Mass Communication
Northern Caribbean University
Jamaica12-2017
Skills
- Sales Monitoring
- Operations Management
- Packing
- Shipping
- Mailbox Services
- Employee Performance Evaluations
- Product and Service Knowledge
- Task Delegation
- Customer Relations
- Microsoft Office Expertise
- Money Handling
- Retail Operations
- Team Motivation
- Google Drive
- Staff Supervision
Affiliations
- Reading Crime based books
- Doing Puzzles
- Going to Historical sites
- Going to the Zoo
Websites
- https://www.scribd.com/document/67509862/Persuasive-Speech-2?irclickid=Q%3Apy4Xyq2xyNT6eyCsW-kVVqUkH21ZUdQU0hTM0&irpid=2003851&utm_source=impact&utm_medium=cpc&utm_campaign=Scribd_affiliate_pdm_acquisition_Bing%20Rebates%20by%20Microsoft&sharedid=EdgeBingFlow&irgwc=1&im_rewards=1
- https://pdfcoffee.com/argumentative-essay-finals-pdf-free.html
Timeline
Assistant Manager
The UPS Store Inc.
01.2020 - Current
Server
Flavors Caribbean Restaurant
06.2018 - 02.2019
Associate of Arts - Mass Communication
Northern Caribbean University
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