Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
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T'Antra Morman

Hyattsville,MD

Summary

Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Sales Consultant

AT&T
Brandywine, MD
11.2021 - Current
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Determined solutions for clients promptly and professionally.
  • Helped customers complete purchases, locate items and join reward programs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Associate

Lowes Home Improvment
Clinton, MD
01.2017 - 09.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Assistant Manager

Toys R Us
Clinton , Maryland
03.2014 - 08.2016
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Bowie High School
Bowie, MD
04.2013

Skills

  • Financial Transactions
  • Customer Service
  • Safety and Cleanliness Standards
  • Sales and Promotions
  • Customer Satisfaction
  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Upselling Techniques
  • Store Opening and Closing
  • Handling Customer Complaints
  • Management/Leadership
  • Computer Literacy

Certification

  • CPSP - Certified Professional Salesperson
  • CSE - Certified Sales Executive


Reference

Supervisor

Octavious Minor (202-697-2809)

Timeline

Retail Sales Consultant

AT&T
11.2021 - Current

Customer Service Associate

Lowes Home Improvment
01.2017 - 09.2020

Assistant Manager

Toys R Us
03.2014 - 08.2016

Bowie High School

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T'Antra Morman