Tanu Shree
Alpharetta,Georgia
Summary
Accomplished and PTCB certified Pharmacy Technician with over two years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy-technician
Publix Pharmacy
05.2023 - Current
- Coordinated verification and filling of more than 100 + daily prescriptions in high-volume retail pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Utilized pharmacy management software to process prescriptions efficiently.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Developed patient education materials on medication management, contributing to community health awareness.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Front Office Secretary/International Administrative Assistant
Euro Kids School
10.2016 - 12.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Expedited onboarding process for new employees by preparing orientation materials and overseeing equipment setup.
- Coordinated special projects as assigned, demonstrating ability to multitask effectively under pressure.
- Improved document organization through implementation of an effective digital filing system.
- Managed all incoming mail correspondence, distributing items appropriately while maintaining privacy standards.
- Provided exceptional administrative support to executive staff by managing calendars and travel arrangements.
Store Associate
Factory 2 U
02.2013 - 11.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Operations Associate
TATA AIG LIFE INSURENCE
02.2008 - 05.2010
- · Updated company databases, websites and customer account information.
- · Enforced company policies to align with industry standards.
- · Answered work phones and routed correspondence to correct parties.
- · Reviewed contract terms and adhered to deadlines and deliverables.
- · Assisted organizational efforts by filing, entering data and answering phones.
- · Greeted guests and vendors to assist in navigating space.
Education
Bachelor of Arts - Political Science
Babasaheb Bhimrao Ambedkar ,Bihar University
Kalambagh Rd, Musahri, Muzaffarpur, Bihar, India 11-2006
Skills
- Confidentiality and HIPAA Compliance
- Prescription Verification and Accuracy
- Pharmaceutical Calculations
- Workflow optimization
- Drug inventory control
- Pharmacy and customer records management
- Data entry/Billing support
- Pharmacy ethics
- Supply restocking
- Insurance verification
- Labeling accuracy
- Drug safety
- Processing payments
- Interpreting and processing medication orders
- Medication labels
- Drug inventory management
- Prescription interpretation
- Manual and automated medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Pharmacy-technician
Publix Pharmacy
05.2023 - Current
Front Office Secretary/International Administrative Assistant
Euro Kids School
10.2016 - 12.2018
Store Associate
Factory 2 U
02.2013 - 11.2015
Operations Associate
TATA AIG LIFE INSURENCE
02.2008 - 05.2010
Bachelor of Arts - Political Science
Babasaheb Bhimrao Ambedkar ,Bihar University
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