Tanusree Marak
New York,NY
Summary
Dedicated IT Support Specialist with 2 years of Experience in managing infrastructure, Active Directory, Exchange and office 365 Services. Proficiency includes identifying root causes, implementing effective solutions and documenting procedures for future reference and dedicated driving sustained productivity of organizations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Orion IT
05.2023 - Current
• Supported Clients to general inquiries via telephone and E-mail.
• Supported with Basic Network connectivity (Internet, Network drives and VPN).
• Supported users with Outlook and Microsoft Teams support (Manage share point, Manage One Drive).
• Office365 Basic Management for Exchange online.
• Diagnosed hardware failure, repair, if possible,maintenance support (Dell, Lenovo, HP).
• Supported new user setup including AD accounts, M365, Workstation builds, printer support, access issues.
• Managed user accounts and permissions in Active Directory and Office 365.
• Service tickets - initiated and followed-up on service needs from various IT vendors.
• Supported Clients remotely using Remote Desktop, Quick Assist and Team Viewer.
• Imaged PC and Ran Backup jobs.
• Collaborated with team members to implement IT Company Infrastructure and tools.
IT Support Specialist
Delta
03.2022 - 04.2023
• Troubleshooted basic in-house network connectivity issues Wi-Fi and Basic Network support.
• Provided telephone, in-person, and online support to end-users.
(Laptop/Desktop/Mobile)
• Supported Users with Printer connection.
• Managed Routers, switch connectivity and wireless Access Points.
• Supported Users Office Application and Outlook/Email.
• Used online ticketing system with Fresh desk.
• Responded to user inquiries and provided excellent customer service.
• Maintained ticket updates for all reported incidents.
Education
Bachelor’s Degree in Humanities -
Northeastern Hills University, India
India05.2009
Skills
- Experience with Arista, Cisco and Sonic Wall router configuration
- Experience in Networking– monitoring and troubleshot issues, wireless access points, switches, routers and client
- Experience with managing Hyper-V virtual PC and Server
- Managing and Supporting Windows, MAC OS and Mobile Devices
- Experience with Active Directory
- Experience in PC Imaging and Managing Azure VMs
- Experience help desk providing PC/Laptop support, Office 365 Admin support, software, and hardware technical support
- Experience in Office 365 admin center, OneDrive and SharePoint support and assigning users E1/E2/E3 licenses
- Experience with Supporting Users with Outlook Issues and Mailbox
- Basic knowledge of QOS (Quality of service) configures in switch based on priority
- Basic Knowledge of Configuring VPN
- Experience with backup jobs and services
- Experience in providing technical support in an MSP
- Collaborating with team members to share knowledge and best practices for efficient service delivery
- System enhancement
Certification
- CompTIA Network+
- Microsoft Fundamental: Azure fundamentals- 900
References
References will be provided upon request.
Timeline
IT Support Specialist
Orion IT
05.2023 - Current
IT Support Specialist
Delta
03.2022 - 04.2023
Bachelor’s Degree in Humanities -
Northeastern Hills University, India
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