Tanvir Hridoy
Jamaica,NY
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations during my tenure with Uber and Lyft. Skilled in leveraging computer skills and relationship building to foster team success and achieve cost-savings. Excels in analytical thinking and communication, consistently delivering innovative solutions and fostering a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Business Owner
Amazon FBA
Jamaica, NY
05.2024 - Current
- Developed business plan to secure financial backing from investors.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
Self Employed
Uber, Lyft
Queens, NY
02.2017 - Current
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Provided friendly customer service during trips, including answering questions about local attractions.
Store Associate
Phantom of the Broadway
Manhattan, NY
03.2014 - 02.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Bachelor of Science - Computer Systems Technology
City Tech - New York City College of Technology
Brooklyn, NYAssociate of Applied Science - Computer Network Technology
BMCC (Borough of Manhattan Community College/CUNY)
Manhattan, NYSkills
- Analytical and Critical Thinking
- Relationship Building
- Computer Skills
- Customer Service
- Team Management
- Attention to Detail
- Cultural Awareness
- Active Listening
- Remote Office Availability
- Excellent Communication
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Business Owner
Amazon FBA
05.2024 - Current
Self Employed
Uber, Lyft
02.2017 - Current
Store Associate
Phantom of the Broadway
03.2014 - 02.2017
Bachelor of Science - Computer Systems Technology
City Tech - New York City College of Technology
Associate of Applied Science - Computer Network Technology
BMCC (Borough of Manhattan Community College/CUNY)
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