Tanvir Sadi
Paterson,NJ
Summary
ISTQB Foundation level (CTFL) certified, highly-analytical, IT technical support professional with experience in computer setup, software installation and identifying and resolving technical issues. Fully versed in in complete SDLC. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong written and oral communication skills resulting in knowledgeable and satisfied customers. Experience in providing higher level of customer services and possesses ability to troubleshoot complex problems with providing immediate resolution. Excellent instructional and problem-solving skills reduce concerns learning new technologies. In pursuit of a permanent or contract position as a software validation engineer to further develop technical skills, knowledge and expertise while contributing to achieve company objectives. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
TEP Solutions
06.2022 - 04.2024
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Help Desk Technician
Passaic County Community Collage
01.2021 - 05.2022
- Assisted students and faculty members with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Used ticketing systems to manage and process support actions and requests.
- Installed and updated hardware, software and applications on Mac and Windows devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Logged support tickets and closed when issues were resolved.
- Followed up with students and faculty members to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future references.
- Enhanced customer satisfaction by resolving technical issues in timely and efficient manner.
Education
Associate of Applied Science - Computer Science
Passaic County Community College
Paterson, NJ06.2024
Skills
- Automation Tool: Selenium
- Framework: TestNG, BDD Cucumber
- API: Postman
- Version Control: Git/GitHub
- Database Testing: MS SQL Server, MySQL
- Programming Language: Java, C, Python
- Other: HTML, XML, CSS
- White-box testing, Block-box testing
- Automation Scripting
- Ticketing System: ServiceNow
- Ticket Tracking and Resolution
- Organizational Documentation
- Active Directory
- Hardware Upgrade
- Software Installation
- Software Diagnosis
- Helpdesk Call Support
Certification
ISTQB Certified Tester Foundation Level (CTFL) - 24-CTFL-01550-USA
CompTIA Network+ Certificate: JTPV2JFF0KFE1F9V
Udemy-Selenium With Java Cucumber + Live Project
Udemy-API Testing Using Postman, RestAssured
Timeline
IT Support Specialist
TEP Solutions
06.2022 - 04.2024
Help Desk Technician
Passaic County Community Collage
01.2021 - 05.2022
Associate of Applied Science - Computer Science
Passaic County Community College
ISTQB Certified Tester Foundation Level (CTFL) - 24-CTFL-01550-USA
CompTIA Network+ Certificate: JTPV2JFF0KFE1F9V
Udemy-Selenium With Java Cucumber + Live Project
Udemy-API Testing Using Postman, RestAssured
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