Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Katerungroch

Mentone,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

11
11
years of professional experience

Work History

Store Manager

Route 66 Shooting Sports Park
10.2021 - Current
  • Managed inventory upkeep, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Create and enforce standard operation procedure.

Waitress

Siam Dish
08.2012 - 10.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Barista

Starbucks
01.2019 - 06.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Cashier

Levi's Store
10.2016 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Redlands East Valley
Redlands
07.2013

Skills

  • Budgeting and Cost Control
  • Verbal and Written Communication
  • Order Management
  • Leadership
  • Dish Preparation
  • Supply Restocking
  • Hospitality and Accommodation
  • Ordering Supplies
  • Stocking and Organization
  • Food Preparation and Safety

Timeline

Store Manager

Route 66 Shooting Sports Park
10.2021 - Current

Barista

Starbucks
01.2019 - 06.2019

Cashier

Levi's Store
10.2016 - 03.2017

Waitress

Siam Dish
08.2012 - 10.2021

High School Diploma -

Redlands East Valley

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Tanya Katerungroch