Tanya Katerungroch
Mentone,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Store Manager
Route 66 Shooting Sports Park
2021.10 - Current
- Managed inventory upkeep, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Create and enforce standard operation procedure.
Waitress
Siam Dish
2012.08 - 2021.10
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Barista
Starbucks
2019.01 - 2019.06
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Cashier
Levi's Store
2016.10 - 2017.03
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Redlands East Valley
Redlands07.2013
Skills
- Budgeting and Cost Control
- Verbal and Written Communication
- Order Management
- Leadership
- Dish Preparation
- Supply Restocking
- Hospitality and Accommodation
- Ordering Supplies
- Stocking and Organization
- Food Preparation and Safety
Timeline
Store Manager
Route 66 Shooting Sports Park
2021.10 - Current
Barista
Starbucks
2019.01 - 2019.06
Cashier
Levi's Store
2016.10 - 2017.03
Waitress
Siam Dish
2012.08 - 2021.10
High School Diploma -
Redlands East Valley
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