TANYA ABEYTA
Gallup,New Mexico
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
12
12
years of professional experience
Work History
General Manager of Operations
Travel Centers of America
10.2023 - Current
- Inspection of cleanliness of all departments, common areas and offices.
- Oversee all daily office operations, training and equipment maintenance.
- Oversee employee attendance record, handled payroll, yearly reviews and ordering of new materials for site.
- Maintains records and logs of work performed, materials used and equipment used.
- Oversee and Lead hiring, onboarding and training of new hires to fulfill business requirements for All departments.
- Extensive knowledge of all hiring web sites (Indeed, Zip Recruiter etc.)
- Resolved issues between employees and customers using company policies.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Established and maintained relationships with local vendors.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Ran all departments within the local site such as; Motel, FSR, C-store, Diesel and Shop.
Restaurant Manager
Travel Centers of America
11.2015 - 10.2023
- Worked with FOH and BOH staff as well as management and other departments/location
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Managed establishment finances, including counting cash and receipts, completing deposits, forecasting and EBITDA reports
- Ordered smallwares and other necessary equipment
- Recruited, trained and mentored new staff, including traveling to other locations/sites to train them as well as run the establishment itself
- Maintained periodic reviews of staff
- Coached, counseled and terminated staff when necessary
- Developed weekly work schedule to meet business demands and to cover all designated shifts
- Improved team knowledge and abilities by training each in proper procedures and standards as well as cross-trained for other positions within the department
- Oversaw many unemployment claims and court proceedings
- Supported cleanliness by maintaining tidy and organized work area
- Sought to improve business operations continuously through team training, customer engagement and marketing
- Built strong rapport with vendors
- Inspected equipment and identified maintenance issues
- Conversed with guests informally to obtain feedback on overall customer satisfaction and handle any issues in house
- Kept dining areas, kitchen spaces in health and safety compliance
- Maintained compliance with health code and sanitation requirements, including State Health Department and EcoSure inspections
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Responded to guest concerns and complaints to achieve positive resolution
- Controlled costs with effective supply management and monitoring of food use and food cost guidelines
- Ordered and replenished stock to maintain proper inventory and food cost
- Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Improved team knowledge and abilities by training each in proper procedures and standards as well as cross-trained for other positions within the department
- Organized pest control, trash removal and equipment maintenance
- Managed budget and oversaw expenses
- Brought in new business by creating specialty ad's for newspaper and radio
- Stepped in to help other departments as well as overseeing the site as a whole.
Office Manager/Dental Assistant
Small Fry Dentistry
02.2013 - 11.2016
- Evaluated and reviewed office procedures to improve efficiency
- Served as point of contact for team of supervisors, owning complex and escalated issues
- Placed orders, monitored usage and coordinated stocking to control office supplies
- Generated reports to inform leadership of profits, operations and other key metrics
- Reconciled accounts and managed documents to facilitate office operations
- Received and directed incoming calls to personnel and voicemail, facilitating office communications
- Impressed visitors by creating beautiful and welcoming reception area
- Assisted with human resources duties to facilitate recruiting, interviewing and onboarding processes
- Updated personnel records to document promotions, performance reviews and other employee transactions
- Monitored employee performance using real-time data and reports
- Maximized employee performance with hands-on training and close mentoring
- Promoted sustainable oral health, educating patients on procedures and at-home care
- Kept records updated and accurate with patient personal, insurance and dental history information
- Set up instruments, materials and equipment necessary for each procedure
- Performed preventive maintenance on dental equipment
- Reviewed pre-operative and post-operative instructions with parent or guardian of patient
- Prepared stations for routine check-ups and specialized procedures
- Fabricated temporary restorations or custom impressions from preliminary impressions
- Maintained accurate inventory of supplies and materials, reporting low stock to relevant persons
- Completed dental x-rays, carefully following safety procedures and processing images
- Took patient impressions to create accurate dental devices.
Manager
Plaza Cafe
03.2013 - 11.2015
- Trained monitoring, and motivating shift employees for a face paced restaraunt
- Prepared bills for food, using cash registers, calculators, or adding machines, and accepted payment or made change
- Boosted team performance by training and mentoring new employees
- Oversaw execution of opening and closing procedures to desired standard
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Reviewed financial numbers to optimize financial results and guest experience
- Trained team to deliver optimal products and guest service
- Established fruitful working relationships with employees, management and vendors
- Ran shifts effectively to promote quality products and guest service
- Maximized employee performance with hands-on training and close mentoring
- Food/Beverage ordering
- Maintained quality control, inventory and food cost
- Maintained standards required for health code, food safety an sanitation.
Education
Associates Degree - Business and Technology
University of New Mexico
Gallup, NM12.2009
High School - undefined
Camp Verde High School
Camp Verde, AZ05.2000
Skills
- Recruitment
- Staff Management
- Customer Engagement
- Schedule Coordination
- Operations Management
- Office Management
- Team Supervision
- Bookkeeping
- Supply Management
- Vendor Engagement
- Data Entry
- Inventory Control
- Customer Relations
- Financial Accounting
- Training and Coaching
- Scheduling
- Patient Services
- Instrument Preparation
- Inventory Management
Timeline
General Manager of Operations
Travel Centers of America
10.2023 - Current
Restaurant Manager
Travel Centers of America
11.2015 - 10.2023
Manager
Plaza Cafe
03.2013 - 11.2015
Office Manager/Dental Assistant
Small Fry Dentistry
02.2013 - 11.2016
Associates Degree - Business and Technology
University of New Mexico
High School - undefined
Camp Verde High School
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