Tanya Alarcon
Yuma,AZ
Summary
Detail-oriented professional with extensive experience in housekeeping and customer service. Known for reliability and compassion, creating welcoming environments that enhance guest satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeper
El Rancho Motel Coronado
Yuma, AZ
01.2010 - 01.2011
- Maintained cleanliness and order in guest rooms, adhering to hotel standards.
- Executed deep cleaning tasks for common areas, ensuring guest satisfaction and safety.
- Managed laundry operations, including sorting, washing, and folding linens efficiently.
- Collaborated with team members to optimize daily housekeeping schedules and workflows.
- Inspected rooms post-cleaning to confirm adherence to quality expectations.
Elderly Caregiver Volunteer
Yuma, AZ
01.2005 - 12.2009
- Provided compassionate companionship and emotional support to elderly clients, enhancing quality of life.
- Assisted with daily living activities, including meal preparation, medication management, and personal hygiene.
- Coordinated social activities and outings to promote engagement and prevent isolation among seniors.
- Ensured a healthy diet for elderly individuals by preparing nutritious meals tailored to dietary restrictions or preferences when needed.
- Administered medication accurately and timely according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Promoted a safe and comfortable living environment for residents through regular housekeeping and maintenance tasks.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
front desk clerk
Arizona Western College
Yuma, AZ
08.1997 - 08.1998
- Managed front desk operations, ensuring efficient check-in and check-out processes for students and visitors.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Receptionist
San Diego Job Corps
Imperial Beach, CA
06.1993 - 10.1997
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled multi-line phone system, directing calls to appropriate staff and departments.
Education
High School Diploma -
San Pasqual High
Winterhaven, CASkills
- Housekeeping
- Teamwork
- Residential cleaning
- Hospitality background
- Customer service-focused
- Physically strong
- Guest relations
- Room preparation
- Focused and detail-oriented
- Hardworking
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Housekeeper
El Rancho Motel Coronado
01.2010 - 01.2011
Elderly Caregiver Volunteer
01.2005 - 12.2009
front desk clerk
Arizona Western College
08.1997 - 08.1998
Receptionist
San Diego Job Corps
06.1993 - 10.1997
High School Diploma -
San Pasqual High