Tanya Armstead
Business Office Manager
Albuquerque,NM
Summary
Dynamic Business Office Manager with a proven track record at Las Estancias by PureHealth, enhancing cash flow and compliance through strategic collections and audit processes. Skilled in accounts payable and HR administration, I excel in staff training and mentoring, driving operational efficiency and achieving significant reductions in billing errors.
Overview
25
25
years of professional experience
Work History
Business Office Manager | HR & Payroll | Accounts Payable | Supply Chain
Las Estancias by PureHealth
Albuquerque, NM
06.2014 - 11.2025
- Reduced AR aging by 35% through proactive collections and denial management.
- Increased reimbursement timeliness by 25% by streamlining census tracking and billing workflows.
- Conducted audits that cut billing errors by 40%, strengthening compliance and cash flow.
- Covered HR and payroll functions during periods without dedicated staff, including onboarding, benefits administration, timekeeping, and employee record compliance.
- Managed accounts payable, ensuring accurate invoice processing and vendor payments.
- Coordinated supply orders for clinical and administrative departments, maintaining cost control and vendor relationships.
- Trained and mentored staff, improving office productivity by 20%.
- Supported month-end close with accurate reporting, enabling leadership to make informed financial decisions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Business Office Manager | HR & Payroll | Accounts Payable | Supply Chain
Las Palomas Skilled Nursing Facility
Albuquerque, NM
11.2008 - 06.2014
- Improved cash flow by 30% through enhanced AR follow-up and payer dispute resolution.
- Reduced insurance denials by 20% with stronger documentation and audit processes.
- Managed accounts payable, ensuring timely vendor payments and reconciliations.
- Provided HR and payroll support, including onboarding, benefits administration, and employee recordkeeping.
- Coordinated supply orders across departments, achieving cost savings and ensuring operational readiness.
- Implemented workflow improvements that cut billing cycle time by 15%.
- Mentored staff to achieve 100% compliance with HIPAA and CMS regulations.
Business Office Manager | HR & Payroll | Accounts Payable | Receptionist | CNA Support | Supply Chain
Canyon Transitional
Albuquerque, NM
06.2000 - 11.2008
- Directed business office operations, billing, and financial documentation with zero audit findings across 8 years.
- Managed HR and payroll functions, including onboarding, benefits administration, timekeeping, and employee record compliance.
- Oversaw accounts payable, ensuring accurate invoice processing, vendor payments, and reconciliations.
- Coordinated supply orders for clinical and administrative teams, maintaining vendor relationships and cost efficiency.
- Served as front-office receptionist, handling multi-line phone systems, admissions paperwork, and resident inquiries.
- Provided CNA support as needed, assisting with resident care and ensuring smooth collaboration between clinical and administrative teams.
- Reduced billing discrepancies by 25% through reconciliations and variance analysis.
- Trained staff to achieve 95% accuracy in admissions and financial documentation.
- Supported executive reporting, contributing to consistent year-over-year revenue growth.
Education
Diploma -
Albuquerque High School
Albuquerque01.1995
Skills
- Financial and administrative management
- Accounts receivable and payable
- Collections and reimbursements
- Payroll administration
- HR recordkeeping and onboarding
- Invoice processing and vendor payments
- Reconciliations and cost control
- Budget monitoring and expense management
- Audit preparation and compliance
- Healthcare business office expertise
- Insurance documentation and dispute resolution
- Leadership development
- Staff training and mentoring
- Cross-department collaboration
- Workflow optimization
- Operational stability strategies
- Technology systems proficiency
- PointClickCare, MatrixCare, Paycom, Kronos, Paycor, ADP, OnShift
- Microsoft Office Suite, Teams, Outlook, SharePoint, Zoom
- Electronic filing systems management
- Multi-line phone operations
- Detail-oriented analysis skills
- Resourceful problem-solving abilities
- Effective communication skills
References
Available upon request
Timeline
Business Office Manager | HR & Payroll | Accounts Payable | Supply Chain
Las Estancias by PureHealth
06.2014 - 11.2025
Business Office Manager | HR & Payroll | Accounts Payable | Supply Chain
Las Palomas Skilled Nursing Facility
11.2008 - 06.2014
Business Office Manager | HR & Payroll | Accounts Payable | Receptionist | CNA Support | Supply Chain
Canyon Transitional
06.2000 - 11.2008
Diploma -
Albuquerque High School