Tanya Arnold
Lancaster,CA
Summary
Experienced and compassionate nursing team member dedicated to exceptional patient care. Skilled in addressing individual needs with a compassionate touch and meticulous attention to detail. Committed to maximizing patient satisfaction, safety, and overall wellness across diverse backgrounds.
Overview
13
13
years of professional experience
Work History
LVN
Lancaster School District
09.2023 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Upheld high ethical standards when dealing with sensitive patient information, ensuring confidentiality and adherence to HIPAA regulations at all times.
- Facilitated smooth transitions of care between shifts through clear communication with colleagues during handovers.
- Promoted a positive school culture by fostering open communication between students, parents, and staff regarding health-related matters.
- Cared for wounds, provided treatments, and assisted with procedures.
- Administered medications according to physician orders, monitoring for adverse reactions or side effects in a timely manner.
- Provided compassionate nursing care to students with acute and chronic medical conditions, ensuring their safety and wellbeing.
- Collaborated with teachers and staff to accommodate students'' special needs and promote a healthy learning environment.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Administered medications and injections to patients.
Provider Customer Service Representative
Medi-Cal
07.2022 - 12.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed and updated databases to handle customer data
- Facilitated inter-departmental communication to effectively provide customer support
- Followed up with providers on unresolved issues
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Looked up and responded to providers who needed to know if procedures and procedure codes needed authorization or not
- Supply and order request on medical claim forms and envelopes
- Claims look up to determine if claim was paid or denied
- Provider look up with NPI in CA-MMIS (California Medicaid Management Information System)
- Checkwrite payment system look up to see how providers would be paid and how much they were paid
- Claim form look up on HCPCS 1500 and UB-04 Inpatient/Outpatient
- Durable Medical Equipment look up to see if DME codes have been used or not
- Claims reprocessing
Team Lead
Maximus CDPH Covid-19 Project
01.2021 - 05.2022
- Monitored calls by listening in randomly
- Ensured script was always followed by team members on call
- Quality controlled calls every week to make sure that agents were sticking to scripts and handling calls in timely manner
- Managing day-to-day tasks
- Tracking team attendance
- Motivating team and team members
- Aiding team members
- Escalating calls when callers ask for supervisors
- Attending team meetings and regularly highlight problems with solutions encountered during routine collections
- Prepared detailed reports on updates to project specifications, progress, and team activities
- Coached team members in techniques necessary to complete job tasks
- Reported on updates to project specifications and progress
- Compiled data and reviewed information for accuracy prior to input
Customer Service Specialist
Automobile Club of Southern California
11.2016 - 01.2018
- Effectively managed high-volume of 95-120 inbound customer calls in a call center environment
- In a fast-paced call center environment, processed member requests for roadside assistance
- Ability to effectively diffuse high-tension situations
- Provide confidence in job knowledge and ability to utilize available resources to provide excellent service
- Excellent written, verbal and computer skills
- Exceeded high call volume standards while maintaining low abandonment rate
- Emailed and responded to customer requests, orders, and complaints
Childcare Assistant
Arnold's Family Daycare LLC
06.2012 - 11.2016
- Effectively answered incoming calls
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Resolve customer complaints and verify account information via phone, email and mail
- Assist with placement of customer orders
- Highly developed since of integrity and commitment to customer satisfaction
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Maintained effective schedule balance between rest periods, active play and instruction
- Maintained child-friendly environment by allowing frequent access to outdoor activities
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Education
No Degree - Nursing
High Desert Medical College
Lancaster, CA08-2020
High School Diploma -
Opportunities For Learning Charter School
Lancaster, CA06-2008
Skills
- Patient observation
- Vital signs monitoring
- Compassionate care
- Clinical documentation
- Wound care
- Medication administration
- Patient intake
- Pediatric care
- Feeding tube assistance
- Charting and documentation
- HIPAA compliance
- Patient relationship building
Timeline
LVN
Lancaster School District
09.2023 - Current
Provider Customer Service Representative
Medi-Cal
07.2022 - 12.2022
Team Lead
Maximus CDPH Covid-19 Project
01.2021 - 05.2022
Customer Service Specialist
Automobile Club of Southern California
11.2016 - 01.2018
Childcare Assistant
Arnold's Family Daycare LLC
06.2012 - 11.2016
No Degree - Nursing
High Desert Medical College
High School Diploma -
Opportunities For Learning Charter School
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