TANYA BAILEY
Richmond,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Audit position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Senior Dispute Analyst
Jack Henry & Associates Inc
Houston, TX
09.2017 - Current
- Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.
- Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss.
- Ensures compliance with federal and state regulations in resolving billing errors.
- Responds to telephone inquiries from cardholders, financial institutions, and merchants regarding disputes.
- When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
- Handles/resolves non-posted items, retrieval projects and authorization chargebacks.
- Meets the standards of the job, such as quality standards and adherence to schedule.
- Performs other related duties as assigned.
Settlement Analyst
Jack Henry & Associates Inc
Houston, TX
08.2014 - 09.2017
- Reconciled all settlement accounts on a daily basis
- Researched and resolved issues causing out-of-balance conditions
- Processed adjustments and chargebacks for financial institutions
- Provided primary customer support to internal and external customers
- Executed billing tasks and recorded information in company databases
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Maintained physical and computer-based filing systems.
Senior Trade Administrator
Penterga Retirement Services
White Plains, NY
09.2006 - 05.2014
- Responsible for performing daily, monthly, and annual reconciliation for mutual funds & plans
- Communicated with vendors and clients regarding any pricing or trade breaks
- Reconciled nightly differences and publish trade files to the recordkeeper for same-day trading
- Calculated daily NAVs and review direct reports tasks for accuracy
- Trained new staff on Trading processes and procedures, reviewing sensitive material
- Collaborated with Customer Service to resolve all client’s inquiries timely and accurately
- Liaisons with plan reps to resolve transaction discrepancies
- Executed sensitive transactions timely, reporting back to senior management when complete
- Processed loan requests confirming if documentation meets approval requirements
- Gathered paperwork for yearly audits
- Reviewed prior day transactions meet audit requirements
Education
B.S - Business Administration and Management
Berkeley College
New York, NYSkills
- Account Auditing
- Excellent Written and Verbal Communication
- Teamwork and Collaboration
- Multitasking Abilities
- Critical Thinking
- Flexible and Adaptable
- Invoice Processing
- Transaction Reviewing
- Account Reconciliation
- Spreadsheets
- Fraud Analysis
- Customer inquiries
Additional Information
Citigroup Asset Management Accounts Payable Specialist New York, NY 2000-2004
Timeline
Senior Dispute Analyst
Jack Henry & Associates Inc
09.2017 - Current
Settlement Analyst
Jack Henry & Associates Inc
08.2014 - 09.2017
Senior Trade Administrator
Penterga Retirement Services
09.2006 - 05.2014
B.S - Business Administration and Management
Berkeley College
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