Tanya Baker
Hooven,Ohio
Summary
Billing professional with extensive experience in customer service, managing billing cycles and financial documentation. Known for collaborating with teams to meet deadlines and deliver accurate results. Reliable and adaptable, with proficiency in financial software and excellent organizational skills.
Overview
29
29
years of professional experience
Work History
BILLING COORDINATOR/SERVICE COORDINATOR
Titan Mechanical Solutions, LLC
05.2019 - Current
- Calculated and provided quotes for proposed work to be completed and increase requests
- Submitted invoices to customers online via their website, postal mail and email
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Cross-trained and served as back-up for team members in other departments as needed
- Answered phones and scheduled service calls during normal business hours and after hours based on rotating on call schedule
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Maintained strict confidentiality when handling sensitive client information.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
NATIONAL ACCOUNTS SENIOR BILLING SPECIALIST
Engineering Excellence
06.2010 - 05.2019
- Began as a contract position through TRAK Group
- Reviewed purchase orders and service provider invoices to verify work performed and requirements were met
- Compiled information to compute charges, including scope of work, labor and material costs, total amount due, and date of service
- Calculated and submitted quotes for proposed work to be completed and increase requests
- Sent invoices to customers online via their website, mail and email
- Enhanced customer satisfaction by addressing billing inquiries professionally and providing effective solutions.
- Mentored new hires and team members, sharing best practices and fostering a collaborative work environment.
- Labor matrix and month-to-date numbers
- Served as back-up for team members in other departments as needed
- Researched and resolved billing discrepancies to enable accurate billing.
- Generated monthly billing and posting reports for management review upon request.
CUSTOMER SERVICE SPECIALIST
Government Acquisitions, Inc.
03.2009 - 05.2010
- A contract position through Kforce, Inc
- Conferred with vendors to trace shipments and inform customers of shipping dates and delays
- Verified order information for completeness and correctness
- Received and responded to issues reported by customers regarding returns and re-orders
- Conducted reviews on various types of accounting documents, encompassing a variety of operational functions, to identify possible problems
- Worked cross-functionality with sales, accounting, and management personnel
OPERATIONS MANAGER
HQ Global Workplaces
04.2008 - 05.2009
- Was promoted from Client Service Representative in April, 2008
- Directed day-to-day workflow by overseeing, prioritizing and delegating tasks to center staff in order to meet deadlines & service levels while maximizing efficiencies and expenses
- Accurately and timely entered daily billing entries
- Prepared monthly reports, including client invoices
- Processed payments received via check and credit card
- Followed collections process, as needed, by calling and sending letters in attempt to collect funds
- Reviewed AP invoices and coded them for payment
- Confidently showed office space, conducted sales tours, and drafted lease agreements
- Served as back-up for other team members as needed
- Assisted new clients with orientation and welcome kit
CLIENT SERVICE REPRESENTATIVE
HQ Global Workplaces
07.2005 - 04.2008
- Was promoted from Receptionist in July, 2005
- Marketed/performed revenue-generating services, i.e
- Word processing, spreadsheets, presentations, and other projects as requested
- Took care of troubleshooting any phone and T1 problems
- Sorted and distributed packages, mail, and newspapers
- Scheduled conference rooms, catering and equipment rentals, utilizing the appropriate system while using suggestive selling techniques to increase revenue & return business
- Assisted with office set-up, furniture moves and general floor maintenance as needed
- Maintained filing systems
RECEPTIONIST
HQ Global Workplaces
01.2005 - 07.2005
- Served as a primary director of first impressions for all clients, guests and prospects ensuring that their needs were identified and handled timely and professionally
- Answered, screened, routed and took messages for incoming calls in accordance with client prompts
- Marketed/performed revenue-generating services, i.e
- Word processing, spreadsheets, presentations, and other projects as requested
- Scheduled conference rooms, catering and equipment rentals, utilizing the appropriate system while using suggestive selling techniques to increase revenue & return business
INFORMATION ASSOCIATE
Altafiber (formerly Cincinnati Bell Telephone)
02.1996 - 01.2005
- Provided directory assistance to approximately 1,000 customers daily
- Corporate Switchboard Operator – Answered calls for Cincinnati Bell Telephone, Procter & Gamble, and Mobile Marine
- Temporary Service Consultant at the Force Desk – Supervised 50+ IA's; handled all in-charge functions in accordance of PUCO guidelines; created and maintained schedules for Cincinnati Bell Wireless and Temporary Service Consultants
- Cross-trained Information Associates on various services
- Ensured compliance with all relevant legal regulations concerning information privacy and protection at all times in job functions performed.
Education
Double Major - ACCOUNTING TECHNOLOGY, NETWORK ADMINISTRATION
Cincinnati State Technical College
Cincinnati, OH2026
Skills
- Deadline-oriented
- File Management
- Data entry proficiency
- Invoicing expertise/billing best practices
- Proficiency with SamPro DataBasics, Service Channel, and Ariba
- Microsoft Office Suite
- Building rapport/customer service
- Report creation/preparation
- Accounts receivable management
- Research and due diligence
- Collections
- Office equipment proficiency
- Payment posting
- Billing dispute resolution
- Business operations support
- Vendor invoice processing
- Deadline Adherence
- Customer Account Management
Timeline
BILLING COORDINATOR/SERVICE COORDINATOR
Titan Mechanical Solutions, LLC
05.2019 - Current
NATIONAL ACCOUNTS SENIOR BILLING SPECIALIST
Engineering Excellence
06.2010 - 05.2019
CUSTOMER SERVICE SPECIALIST
Government Acquisitions, Inc.
03.2009 - 05.2010
OPERATIONS MANAGER
HQ Global Workplaces
04.2008 - 05.2009
CLIENT SERVICE REPRESENTATIVE
HQ Global Workplaces
07.2005 - 04.2008
RECEPTIONIST
HQ Global Workplaces
01.2005 - 07.2005
INFORMATION ASSOCIATE
Altafiber (formerly Cincinnati Bell Telephone)
02.1996 - 01.2005
Double Major - ACCOUNTING TECHNOLOGY, NETWORK ADMINISTRATION
Cincinnati State Technical College
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