Tanya Barahona
Rockland County,New York
Summary
Reliable Customer Service Representative -with a background in customer-focused roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Breezy Swimwear E-commerce
Remote
01.2020 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Sales Associate
Macy's
Paramus, NJ
01.2018 - 01.2020
- Provide guidance and assisted sellers and buyers in marketing and purchasing/selling property for the right price under the best terms
- Foster client relationships
- Sales knowledge
- Customer service support
- Customer relationship management.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
Cashier and Sales Associate
Sephora
Nanuet, NY
01.2015 - 01.2018
- Resolved customer service questions and concerns
- Responsible for all product knowledge including luxury and non-luxury products
- Provide appropriate solutions and alternatives based on client needs
- Fostered client relationships
- Processed customer accounts and reward programs
- Upsell products to customers, based on client's goals.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Sales and Inventory Associate
DSW Shoe Store
West Nyack
03.2012 - 12.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
- Organized shipments for delivery to customers in a timely manner.
- Reviewed purchase orders against invoices to ensure items were received correctly.
- Coordinated inventory, stocking and ordering.
Education
Associate's in Fashion Merchandising -
Fashion Institute of Technology
New York, NY05-2019
High School Diploma -
Tappan Zee High School
05-2014
Skills
- E-commerce
- Detail Oriented
- Exceptional customer service
- Social Media
- Cash Handling
- Stocking and Receiving
- Guest Relations
- Inventory Tracking
- Goal-Oriented
- Positive and professional
- Energetic self-starter
- Conflict Resolution
- Shipment Processing
- Merchandising knowledge
- Marketing
- Technology
- Fashion/Beauty
- Cash Register Operation
- Relationship Building
- Retail
- Sales expertise
- Client Service
Certification
Real Estate License, 2022
Languages
- English
- Spanish
Apps
- Shopify
- Recharge (Membership Subscription)
- Zendesk
- Instagram/Tiktok/FB
- Hootsuite
- Buffer
Timeline
Customer Service Representative
Breezy Swimwear E-commerce
01.2020 - 09.2024
Sales Associate
Macy's
01.2018 - 01.2020
Cashier and Sales Associate
Sephora
01.2015 - 01.2018
Sales and Inventory Associate
DSW Shoe Store
03.2012 - 12.2014
Associate's in Fashion Merchandising -
Fashion Institute of Technology
High School Diploma -
Tappan Zee High School
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