QA Manager
Fed Ex Ground
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
- Promoted continuous learning within the QA department through regular workshops and trainings focused on evolving industry best practices.
- Mentored junior team members, providing guidance and support to help them excel in their roles and contribute effectively to the organization.
- Oversaw vendor relationships to ensure adherence to quality standards during outsourced projects or collaborations.
