Tanya Barin
Porter Ranch,CA
Summary
Dynamic Office Manager with a proven track record at Atrium Dental Care, enhancing customer satisfaction and streamlining document management. Expert in office administration and relationship building, I significantly improved workflow optimization. My background also includes impactful roles in customer service, where I elevated client loyalty and team sales goals through exceptional service and leadership.
Overview
36
36
years of professional experience
Work History
Office Manager
Atrium Dental Care
05.2019 - Current
- Addressed customer concerns promptly, leading to increased satisfaction.
- Established streamlined procedures for document management for enhanced accessibility.
- Managed an average of 50–70 calls per day, addressing customer inquiries, scheduling service appointments, and resolving issues efficiently.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Communicated directly with insurance providers to verify customer eligibility for services, ensuring accurate coverage details.
- Maintained and updated all medical and insurance records to guarantee accuracy and compliance with company policies.
- Prepared and organized client charts for the following day’s appointments, ensuring all required documentation was completed and current.
Customer Service Representative
DIRECTV
04.2017 - 05.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed approximately 30-80 incoming calls and emails per day
Customer Service Representative
Precise Air Systems
02.2012 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
Jewelry Sales Manager
Goldcraft Jewelry
01.1989 - 01.1999
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Education
Skills
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Relationship building
- Customer service
- Data entry
- Scheduling coordination
- Employee Supervision
- Workflow optimization
Languages
English
Full Professional
Arabic
Native or Bilingual
Armenian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Office Manager
Atrium Dental Care
05.2019 - Current
Customer Service Representative
DIRECTV
04.2017 - 05.2019
Customer Service Representative
Precise Air Systems
02.2012 - 02.2016
Jewelry Sales Manager
Goldcraft Jewelry
01.1989 - 01.1999
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