Tanya Barnes
Muskegon,MI
Summary
Responsible, eager Technician with excellent troubleshooting, customer service and analytics skills coupled with 5 years of experience in IT and 19 years in live event video production. Understands the importance of being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously and find resolutions efficiently and promptly.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Technician\Helpdesk Technician
RedFive IT
10.2022 - Current
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.
- Used ticketing systems to manage and process support actions and requests.
- Created detailed documentation outlining step-by-step procedures for common troubleshooting tasks, increasing first-contact resolution rates.
- Served as a liaison between the IT department and end-users, fostering positive relationships through effective communication about technology-related concerns.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Collaborated with the cybersecurity team to promptly address and mitigate potential threats, safeguarding company data and systems from unauthorized access.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Aided marketing initiatives by contributing technical and marketing content.
- Developed video content for customer and employee training.
- Generated leads with targeted email marketing strategies.
- Tracked and reported on marketing campaign responses.
Technology Specialist/Help Desk Assistant
Grand Haven Area Public Schools
07.2019 - 10.2022
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Administered networks by creating user accounts and managing permissions.
- Logged updates on support tickets to communicate status to users and managers.
- Used Active Directory, Print management, Configuration manager, Remote desktop, Moysle MDM, Google suite and Admin Console, Microsoft Office, and Adobe creative suite on regular basis and developed advanced proficiency.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Executed setup and breakdown of all equipment, including speakers, cables and computers, on- and off-site.
- Assisted with office relocations, including breakdown and reimplementation of AV equipment at new locations, verifying operations and correcting setup issues.
Director of Video Production
Promotional Communications Network
01.2018 - Current
- Monitored industry trends to stay informed of innovative technology, production equipment and editing software.
- Developed web profile videos for client websites and local business commercials for broadcast on cable networks.
- Developed promotional materials, including posters and videos for bands.
- Developed ideas, produced and edited vast types of projects for various media and platforms.
- Worked with clients to produce various types of videos.
- Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time and budget constraints.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
TV Station Manager
Grand Haven Public Schools -GHTV
07.2010 - 01.2019
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Implemented and maintained Cameras, live switchers, audio and lighting equipment to guarantee optimum safety, control and security.
- Maintained and managed network website, YouTube channel and social media accounts.
- Relayed instructions from control room to studio floor using talk-back system.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Guided, coached and lead student teams, delegating tasks and evaluating performance and progression of project pace.
- Managed video shoots, set teams and performers while creating work schedules and operating production equipment.
- Applied advanced skills in Adobe Creative suite, and Newtek Tricaster to produce Content for station.
Video Production Manager
Hall Of Fame Dance Challenge
01.2013 - 01.2016
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Led crew of audio-video team members.
- Pulled low-voltage cabling according to industry practices.
- Pulled and terminated variety of cables.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Helped customers complete purchases
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree - Cisco Networking Academy
Muskegon Community College
Muskegon, MI2024
Associate of Arts - General Studies And Multimedia
Muskegon Community College
Muskegon, MI05.2018
Certificate - Video Editing
Muskegon Community College
Muskegon, MI05.2017
Skills
- Technical Support
- Network support - Ubiquiti/Cisco systems
- Security camera management
- Troubleshooting and repair
- Mobile device management
- Equipment management
- Ticket management
- AV issue resolution
- Video publishing
- Adobe Creative Cloud proficiency
- Newtek product proficiency
- Cable management
Certification
- Cisco Certified Support Technician- Networking
Timeline
Field Service Technician\Helpdesk Technician
RedFive IT
10.2022 - Current
Technology Specialist/Help Desk Assistant
Grand Haven Area Public Schools
07.2019 - 10.2022
Director of Video Production
Promotional Communications Network
01.2018 - Current
Video Production Manager
Hall Of Fame Dance Challenge
01.2013 - 01.2016
TV Station Manager
Grand Haven Public Schools -GHTV
07.2010 - 01.2019
No Degree - Cisco Networking Academy
Muskegon Community College
Associate of Arts - General Studies And Multimedia
Muskegon Community College
Certificate - Video Editing
Muskegon Community College
- Cisco Certified Support Technician- Networking
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