Tanya Benford
Enthusiastic and well-connected individual with years of experience in placing C-Suite Professionals in the right job placement. I use quality research and professional cross-functional research skills in this tight job market to help persuasive organizations to hire the right candidate. With having skills in all phases of sales, customer service/relations, it makes it easier to communicate effectively to potential clients. With my relevant skills I hope to become an asset to any prestigious company.
Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Work History
Dispatcher
3 Years 9 Months- Coordinated emergency response efforts to ensure timely assistance for stranded motorists.
- Utilized advanced dispatch software to track service requests and allocate resources efficiently.
- Provided real-time updates and support to field technicians during service operations.
- Developed training materials for new dispatch personnel, enhancing onboarding processes and knowledge retention.
- Streamlined communication protocols between dispatch and roadside assistance teams, improving service delivery times.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Lead Receptionist
2 Years 1 Month- Greeted and check in clients as they arrive for their appointment
- Responsible for answering phones, took messages and gave to the right descendant
- Performed daily clerical tasks, file and sort mail and assisted the executives as needed
Customer Retention Agent
3 Years 4 Months- Communicated with sales and customer representatives
- Gathered information regarding customer complaints
Regional Account Manager
8 Years 6 Months- Performed reconciliations of over 20 National Account
- Reviewed, audited/processed invoices and analyzed financial analysis
- Managed several accounts that had discrepancies & reconciled outstanding accounts