Tanya Bennett

Emergency Dispatch Operator

ADT Security

11.2022 - Current

Received recognition from supervisors for consistently maintaining a professional attitude under pressure, contributing to overall team success.
Exceeded performance metrics consistently by quickly adapting to new policies, procedures, and technologies within the industry.
Collaborated with various first responder agencies to ensure seamless coordination during high-pressure situations.
Boosted team morale and cohesiveness through active participation in training sessions and fostering a supportive work environment.
Strengthened community trust in emergency services through compassionate handling of non-emergency calls, providing helpful advice or directing callers to appropriate resources when necessary.
Enhanced caller experience during high-stress situations by remaining calm, empathetic, and professional throughout interactions.
Contributed to a reduction in crime rates through effective communication with law enforcement officers and accurate relaying of critical information.
Supported public safety initiatives by diligently monitoring multiple channels for potential emergencies and promptly taking action.
Spearheaded a well-received initiative to improve efficiency by streamlining the internal documentation process for incident reports.
Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
Reported alarm activity to subscribers' emergency contacts.
Demonstrated dedication to maintaining confidentiality of sensitive caller information while adhering to strict legal guidelines regarding privacy protection.
Reduced errors in dispatch operations by meticulously verifying critical details such as location information and incident specifics before deploying resources.