Tanya Birch
Sacramento,CA
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Sheriff Reords Officer - Training Coordinator
Sacramento County Sheriff's Office
Carmichael, CA
08.2019 - Current
- Updated records with new information.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Followed confidentially regulations to maintain privacy.
- Gathered data about course success and participant experiences to help with future course planning.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Created reports and provided administrative support of training systems and databases such as Oracle, Relias and SharePoint.
- Liaised between trainers and course participants.
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Planned and conducted staff trainings with emphasis on state mandated training areas.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Created online training program for sworn staff on Blood Born Pathogens to be used during video training conferences.
- Worked with central management to identify, plan, align and address training needs.
- Developed and implemented updating training programs for 3000 employees.
- Used Cornerstone to design training for sworn employees and increase company retention and productivity.
- Created and oversaw state and legislative mandated training and department required training programs for operations.
Sheriff Records Officer - Legal Affairs
Sacramento County Sheriff's Office
Sacramento, CA
09.2017 - 08.2019
- Updated records with new information.
- Assisted with typing, data entry and answering incoming calls as required.
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
- Assisted litigation team in preparing answers, providing documentation and information for discovery request.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Answered queries by locating and retrieving necessary files.
- Added, modified and purged file entries.
- Processed and scanned files into electronic databases.
- Provided excellent customer service to individuals requesting information in accordance with company guidelines.
- Made appropriate file information updates and system upgrades.
- Composed correspondence to internal and external parties as requested.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created plans and communicated deadlines to complete projects on time.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Receive and process Summons in Civil Case, Pitchess Motions, and Subpoenas.
- Gather and provide documentation to litigation attorneys such as Internal Affair Cases, Video and audio evidence, investigations in various criminal activities.
- Receive and process claims that come form George Hills (Sacramento County Claims toward Sacramento Sheriff's Department).
- Gather evidence through various Law Enforcement programs; CAD and RMS.
- Receive requests for California Public Records Act Request through Next Request, email and mail.
- Redact documents following Government Code 6250 - 6270 statues.
- Work closely with the public, media personnel, County Counsel, and all personnel within the Sheriff's Office
- Receive U-Visa applications from Immigration Attorneys throughout California.
- Review criminal reports to verify applicant is a victim.
- Send signed application by responding officer to attorneys
Sheriff Records Officer - Asset Management
Sacramento County Sheriff's Office
Sacramento, CA
07.2014 - 09.2017
- Maintained consistent email communication with vendors to confirm and track orders and verify price revisions on purchase orders.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Negotiated with suppliers, vendors and other representatives.
- Checked items received against items ordered by verifying receipts.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Wrote standard operating procedures for department.
- Adjusted procedures to maximize department effectiveness.
- Performed monthly reconciliation of open purchasing orders.
- Maintained complete documentation and records of all purchasing activities.
- Monitored equipment inventory to consistent replenishment in alignment with demand.
- Set up and troubleshoot department cell phones, tablets, laptops, PC's, printers and Toughbooks with multiple technical applications.
- Assign and issue equipment to personnel (i.e badges, ballistic vests, OC spray, leather gear, riot gear, rain jackets,portable and mobile radios, and police vehicle equipment), all required detailed entries into database.
- Assisted in completing in large equipment change projects for 2500 sworn employees, which included ordering/receiving, assignment, and implementation of new equipment.
Sheriff Records Officer - Main Jail
Sacramento County Sheriff's Office
Sacramento, CA
12.2013 - 07.2014
- Assisted in monitoring 9 floors to assure and maintain security protocols for safety were being followed at all times.
- Verified security clearance of all employees who entered or exited the facility including outside agencies and vendors.
- Assisted with opening all doors throughout the facility to control security
- Transporting inmates on elevators to attend medical appointments, court times, and housing movements. This required getting clearance from floor officers, making sure inmates were not on elevators or coming in contact with other inmates.
- Answering and transferring phone calls
- Listening/responding to radio traffic often calling out pertinent information when incidents occurred.
- Calling emergency personal (Fire and Ambulance) when necessary
- Tracking issuance of vehicles and inmates for hospital or outside doctor appointments.
- Logging all pertinent information in log book
- Performed all my job duties in a very intense, fast paced environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Offered friendly and efficient service to customers, handled challenging situations with ease
Sheriff Records Specialist II - Pre-Trail Services
Sacramento County Sheriff's Office
Sacramento, CA
01.2012 - 12.2013
- Assisted in planning and implementing Pre-trial Program.
- Conducting interviews on defendants arrested on fresh felony charges.
- Score inmate interviews based on residency, length of time in the greater Sacramento area, employment and criminal history.
- Present information to the magistrate (judge on call) to determine whether the defendant should be released on his or her own recognizance.
- Process those granted Pretrial for release.
- Assisted in creating and implementing Pretrial database program.
- Assisted officers in obtaining bail enhancements through the magistrate.
- Established a cohesive working relationship with multiple judges.
Sheriff Records Specialist II - Corrections
Sacramento County Sheriff's Office
Sacramento, CA
09.2007 - 01.2012
- Received documents (arrest reports) from Arresting Officers, updating system with new arrestee information including crime arrested on and setting bail amount according to criminal history
- Search for commitments set by courts and any warrant arrests
- Create new x-reference numbers/FANG numbers in JIMS system
- Oversee collecting of DNA after intake process or before release of defendants.
- Utilize CAL-ID to verify inmate identity and data-entry CII/FBI/etc. into JIMS
- Serve local and foreign warrants
- Process Flash Incarceration/roll-ups from Work Release
- Answer kites (communication) with inmates
- Run various daily reports from JIMS
- Communicate with outside agencies utilizing teletypes through ICLETS
- Receive and deposit money from visitors for inmates
- Deposit money on inmates accounts from intake time
- Cash out inmate funds upon release or transfer
- Balance drawer correctly and run end of day reports
Assisted Manager
Wenmat Gyms
Sacramento, CA
06.2006 - 08.2007
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed stock counts and ordered items to control inventory.
- Trained employees on general procedures, gym rules and duties.
- Oversaw gym's childcare center by monitoring staff and operations.
- Generated leads through sales promotions and word-of-mouth.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Chicago, Illinoise 07.2008 - 02.2012
High School Diploma -
Eureka High School
Eureka, Ca 09.1992 - 06.1996
Skills
- Materials Preparation
Timeline
Sheriff Reords Officer - Training Coordinator
Sacramento County Sheriff's Office
08.2019 - Current
Sheriff Records Officer - Legal Affairs
Sacramento County Sheriff's Office
09.2017 - 08.2019
Sheriff Records Officer - Asset Management
Sacramento County Sheriff's Office
07.2014 - 09.2017
Sheriff Records Officer - Main Jail
Sacramento County Sheriff's Office
12.2013 - 07.2014
Sheriff Records Specialist II - Pre-Trail Services
Sacramento County Sheriff's Office
01.2012 - 12.2013
Bachelor of Science - Criminal Justice
Kaplan University
07.2008 - 02.2012
Sheriff Records Specialist II - Corrections
Sacramento County Sheriff's Office
09.2007 - 01.2012
Assisted Manager
Wenmat Gyms
06.2006 - 08.2007
High School Diploma -
Eureka High School
09.1992 - 06.1996
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