Tanya Blue

Answering incoming phone calls promptly and accurately

Adhere to Quality Assurance and Quality control SOPs.

Ability to use multiple types of computer systems such as laptops, scanners and handheld devices.

Provide the applicants with the appropriate referrals to other federal, state, and local agencies

Communicate with disaster Occupants Co- applicants and non-occupants to discuss emergency relief services regarding the assistant process, and disaster assistant programs

Input data entry for Other Needs Assistance, Funeral, Dental , Medical, Transportation, Child Care, TSA, etc.

Understand the disaster assistance protocols, SOPs and guidelines

• Processed applications and followed strict procedures to keep sensitive data confidential.
• Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.

Provide information on various social security programs, retirement, disability, survivor, SSI ,Medicare either phone or interaction with the public.

Review individual records and documents to determine eligibility for benefits.

Assist individuals with the application process, including gathering the necessary documentation.

Maintain accurate beneficiary information for the Social Security Administration system.

Process SS-5 forms or replacements SSA cards for new applicants, Visa, Gender change, Marriage, Divorce Decree, Diversity

Printout award letters for the claimants, upload information return information for the customer

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Organize files, data entry, create contracts and other documents
• Respond to emails, ship supplies to the Area Stewards daily

• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Entered figures using 10-key calculator to compute data quickly.

• Executed record filing system to improve document organization and management.
• Create a electronic filing system with Lotus software
• Transfer case records from file room to computer
• Scan records to email to input data in system

• Work on high volume of insurance claims to determine there eligibility
• Authorizing UIC benefits to entitle individuals
• Collecting quarterly unemployment insurance from reliable employers
• Communicated with clients to explain policy coverage and regulations.

• Scheduled, rescheduled and handled cancelled appointments for patients.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy. use of
• Called and verify patient insurance information
• Scanning patient documents into the Eaglesoft System

• Developed open rapport with Tenants, encouraging sharing of questions and concerns.
• Prepare case records for filing and placing them in the file room
• Scan &index records using xerox machine to send to email
• Direct callers to correct staff with use of Switchboard telephone

• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Performed research to collect and record industry data.

• Coordinated with social, public and welfare agencies to obtain and provide client information.
• Oversaw the FS Mid-Recert (SAVE) program for immigrants and( CARES) MD Dept.
• Assist clients with filling out there application for benefits
• Worked with clients to improve life choices and maximize benefits of programs.