Hi, I’m
Tanya Boggs
Newport,Tennessee
Summary
I have a strong work ethic and customer-oriented approach. Self-motivated professional offers extensive experience in care and maintenance of various animals. Knowledgeable of animal nutrition, grooming and exercise requirements. Demonstrates excellent communication and task prioritization skills. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
26
years of professional experience
Work History
Tennova Medical Center
Customer Service Representative
11.2024 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Tonya's Tender Touch Pet Grooming
Pet Grooming
05.2017 - 07.2022
Job overview
- Demonstrated proficiency in pet grooming techniques, including bathing, brushing, trimming and styling of coats.
- Successfully completed the Animal Care Course at ABC Pet Grooming Academy.
- Managed inventory levels of pet grooming supplies ensuring adequate stock was available for peak times.
- Conducted thorough research into new products and trends in pet grooming industry.
- Capable of adhering to all established policies, procedures and regulations related to pet grooming.
- Assisted in training new employees on proper techniques for pet grooming.
- Attended continuing education courses to stay up-to-date on industry trends and best practices related to pet grooming techniques.
- Maintained excellent communication with staff on the latest trends in pet grooming techniques, products and equipment.
- Participated in continuing education courses related to pet grooming techniques.
- Proficient in the use of pet grooming tools such as scissors, clippers, brushes, combs and shears.
- Demonstrated expertise in pet grooming, bathing and styling techniques.
- Adhered to all applicable laws, regulations and policies regarding pet grooming services.
- Provided expertise in pet grooming techniques such as bathing, brushing, trimming nails and fur.
- Performed basic grooming tasks such as brushing fur or trimming nails before returning pets home.
- Developed presentations outlining the advantages of different pharmaceutical products or services relative to competitors' offerings.
- Performed basic grooming tasks such as brushing and nail clipping for pet owners' convenience.
- Monitored event industry trends, applying innovative practices to stay ahead of competitors and meet evolving client expectations.
- Researched competitors' activities and developed competitive analysis reports highlighting strengths and weaknesses in comparison with our own offerings and services.
- Monitored pets closely for any signs of distress during grooming sessions.
- Assisted in bathing and grooming of pets, including brushing and trimming fur, clipping nails, expressing anal glands, and cleaning ears.
- Instructed clients on proper leash handling, potty training, socialization, nutrition, grooming and exercise habits for their pets.
- Educated pet owners on proper animal care techniques including diet management, grooming requirements, exercise needs, and preventive healthcare measures.
- Established pricing policies that optimized profits while remaining competitive in the marketplace.
- Assessed employee competencies through observation, interviews and surveys; identified gaps in skillsets and provided training as needed.
- Conducted market research to identify potential customers and assess competitive landscape.
- Monitored pets throughout the grooming process for signs of distress or discomfort.
- Ensured that all safety protocols were followed while handling pets during grooming procedures.
- Developed relationships with vendors to negotiate better terms for purchasing products at competitive prices.
- Conducted thorough research on competitors' products and services to stay ahead in the marketplace.
- Provided support during demolition activities including removal of drywall and carpeting.
- Created detailed reports on competitors' activities to help devise effective counter-strategies.
- Evaluated new products and services related to pet care, nutrition, grooming.
- Provided quality care for horses, including feeding, grooming and exercising them.
- Demonstrated ability to provide professional grooming services for pets, including bathing, brushing and trimming fur.
- Monitored animal health during the grooming process and alerted pet owners to any issues requiring veterinary attention.
- Maintained excellent relationships with vendors to ensure timely delivery of goods at competitive prices.
- Organized and led weekly math competitions among students to promote critical thinking skills.
- Assisted with bathing pets prior to grooming sessions as needed.
- Educated clients on proper pet nutrition, grooming habits, and preventive healthcare measures.
- Performed maintenance on petroleum equipment such as pumps, motors, valves and filters.
- Stayed updated with industry trends, emerging technologies, and design best practices to drive innovation and maintain a competitive edge.
- Maintained an up-to-date knowledge of industry trends and competitors' activities.
- Educated customers about proper pet care techniques such as grooming, feeding habits and exercise routines.
- Performed daily animal care duties such as feeding, bathing, exercising, and grooming pets.
- Monitored competitors' activities and provided insights into potential opportunities or threats.
- Utilized professional handling techniques to maintain safety of pets during grooming process.
- Utilized problem-solving skills to resolve conflicts between competing interests within the organization.
- Provided guidance on compensation packages to ensure competitive salaries that meet organizational goals.
- Assisted in pet care including feeding, grooming and administering medication if needed.
- Demonstrated expertise in cleaning up messes created by pets during the grooming process quickly and efficiently.
- Cultivated strong working relationships with bank personnel to secure financing options at competitive rates.
- Analyzed competitive landscape by conducting market research to stay ahead in the game.
- Developed excellent customer service skills while helping customers with their pet product needs.
- Performed basic grooming duties such as brushing fur, trimming nails, and bathing pets.
- Developed expertise in grooming, bathing, and providing basic medical care for pets.
- Educated customers on proper grooming techniques for their pets.
- Provided comprehensive care instructions to pet owners on proper nutrition, grooming, health concerns and general safety.
- Performed basic grooming tasks such as nail trims, ear cleaning and brushing teeth to help improve overall appearance of pets.
- Provided transportation services for pets to veterinary clinics or grooming appointments.
- Negotiated contracts with suppliers to secure competitive pricing while maintaining high levels of quality assurance.
- Conducted detailed research on relevant industry trends and competitive landscape, leveraging excellent communication abilities.
- Provided superior customer service to pet owners, ensuring their satisfaction with grooming services.
- Organized special events such as cooking competitions or guest speakers from the culinary industry.
- Successfully completed training sessions related to humane handling of animals, basic obedience commands, grooming techniques and disease prevention methods.
- Educated pet owners on proper home care between groomings including coat maintenance, nail trimming, ear cleaning and dental hygiene.
- Competent in using clippers, scissors and other tools necessary for grooming tasks.
- Trained team members on proper methods for administering medication, bathing pets, cleaning cages, enclosures, grooming fur, feathers, scales, exercising animals safely and humanely restraining them when necessary.
- Familiarity with pet care including walking dogs and providing basic grooming services.
- Deployed software updates using automated patch management tools such as SCCM, WSUS, Chef, Puppet, Ansible.
- Assisted customers in selecting appropriate food, toys, bedding, grooming supplies, and other pet-related items according to their individual needs.
- Exhibited competence in identifying potential hazards associated with grooming activities.
- Organized competitive games against local clubs, emphasizing sportsmanship while fostering an atmosphere of friendly competition.
- Educated pet owners on home grooming techniques for maintenance between visits.
- Ensured the wellbeing of pets through proper feeding, grooming, exercising and socialization.
- Demonstrated expertise in safely operating power washers, buffers, carpet cleaners, extractors.
- Provided comprehensive animal care services such as feeding, grooming, walking, exercising, and cleaning up after pets.
- Researched competitive landscape information in order to stay ahead of industry developments.
- Expertly monitored pets for signs of stress or discomfort during grooming sessions.
- Built relationships with vendors in order to obtain competitive pricing on products and services used in the manufacturing process.
- Developed strong relationships with vendors in order to secure competitive pricing for materials needed.
- Relieved boredom and stress by playing, talking to, and petting animals.
- Negotiated contracts with vendors and suppliers to ensure quality products at competitive prices.
- Prepared detailed reports summarizing each pet's individual needs prior to beginning the grooming process.
- Adhered to safety protocols to ensure the wellbeing of pets during grooming processes.
- Competent in following safety protocols when photographing outdoors.
- Ensured that all petroleum systems are properly labeled according to industry standards.
- Educated clients on proper pet care techniques including nutrition, grooming, exercise habits, preventive healthcare programs and disease management strategies.
- Actively monitored changes in airfares and other travel related costs to offer competitive prices for customers.
- Monitored animal behavior during grooming sessions to ensure safety for both the pet and groomer.
- Maintained detailed records of each pet's grooming services and medications administered.
- Identified potential vendors who could provide quality materials at competitive prices.
- Conducted regular grooming services such as bathing, brushing, nail trimming, and ear cleaning for pets in the kennel.
- Monitored trends in the industry in order to stay ahead of competitors when it comes to technology advancements.
- Performed basic grooming tasks such as bathing, nail trimming, brushing teeth, ear cleaning.
- Provided pet care services such as feeding, walking, grooming, and administering medications as needed.
- Educated clients on proper pet care techniques including nutrition, grooming, exercise and preventive healthcare measures.
- Provided guidance on proper pet nutrition, exercise requirements, grooming needs and general safety precautions.
- Performed well under pressure during high-stakes competitions.
- Conducted competitive research to identify best practices in the industry.
- Adhered to all safety protocols while handling pets during grooming sessions.
Town and Country Animal Hospital
Veterinary Assistant/ Veterinary Receptionist
06.2015 - 08.2017
Job overview
- Cleaned and maintained kennels, animal holding areas, examination, or operating rooms, and animal loading facilities to control spread of disease.
- Conducted general maintenance of treatment room to keep equipment and machines clean and in operable condition.
- Performed postoperative nursing care and pain management.
- Updated and maintained animal records by noting actions taken and dates thereof.
- Assisted in the preparation of laboratory specimens, including drawing blood, collecting urine samples, and taking x-rays.
- Exercised animals and provided companionship.
- Offered educated recommendations to clients, providing exceptional customer service.
- Held and restrained animals during veterinary procedures.
- Administered medications orally or topically as prescribed by veterinarians.
- Restocked inventory of hospital and laboratory supplies.
- Cleaned instruments used in veterinary procedures according to established protocols.
- Assisted with euthanasia procedures in a compassionate and sensitive manner.
- Conducted inventory of supplies on a regular basis and ordered new items as needed.
- Performed routine laboratory tests and diagnostic tests, such as taking, and developing x-rays.
- Sold pet food and supplies to customers.
- Filled medication prescriptions for clients.
- Dusted, sprayed, and bathed animals to control external parasites.
- Educated pet owners on proper nutrition, preventative healthcare measures, and home care techniques.
- Recorded information relating to animal genealogy, feeding schedules, appearance, behavior, and breeding.
- Adhered to all safety regulations when handling hazardous materials or performing other tasks related to veterinary medicine.
- Performed enemas, catheterizations, ear flushes, intravenous feedings, and lavages.
- Performed hygiene-related duties, such as clipping animals' claws and cleaning and polishing teeth.
- Performed administrative duties such as scheduling appointments, maintaining patient records, and billing clients.
- Provided compassionate care to animals while assisting veterinarians with medical and surgical procedures.
- Monitored animals recovering from surgery and notified veterinarians of any unusual changes and symptoms.
- Prepared feed for animals accorded to specific instructions, such as diet lists and schedules.
- Followed safety procedures to prevent cross-infections associated with animals.
- Assisted with euthanasia procedures in accordance with established guidelines.
- Wrote reports, maintained research information, and perform clerical duties.
- Liaised with veterinarian to perform pre-surgical exams and assist during surgery.
- Provided assistance with euthanasia of animals and disposal of corpses.
- Followed strict sanitation protocols when caring for sick animals.
- Administered anesthetics during surgery and monitored effects on animals.
- Provided emergency first aid to sick and injured animals.
- Administered medication, immunizations, and blood plasma to animals as prescribed by veterinarians.
- Educated clients on proper care of pet and administering medication at home.
- Assisted veterinarians in examining animals to determine nature of illnesses and injuries.
- Aided with radiographs, running bloodwork and reading feces to perform diagnostics.
- Examined animals to detect behavioral changes and clinical symptoms that indicated illness and injury.
- Performed basic laboratory tests such as fecal analysis and urinalysis as directed by veterinarians.
- Prepared food for hospitalized patients according to individual needs.
- Performed accounting duties, such as bookkeeping, billing customers for services and maintaining inventories.
- Assisted in restraining animals during examinations or treatments.
- Prepared examination and treatment rooms by stocking them with appropriate supplies.
- Maintained accurate records of treatments performed on each animal patient.
- Monitored vital signs, administered medications, and provided nursing care.
- Prepared surgical equipment and pass instruments and materials to veterinarians during surgical procedures.
- Assisted DVMs during procedures by restraining animals, monitoring vitals and administering medications.
- Maintained and sterilize instruments and equipment.
- Collaborated with veterinary team to perform emergency treatment upon sick and injured animals.
- Educated and advised clients on animal health care, nutrition, and behavior problems.
- Filled prescriptions for pet owners under the direction of a veterinarian.
- Monitored vital signs for hospitalized patients and reported any changes to the veterinarian.
- Maintained cleanliness of animal cages, kennels, runs, examination rooms and treatment areas.
- Groomed, trimmed and clipped animals' coats.
- Restrained animals for veterinary examinations, treatments and procedures.
- Provided emotional support to pet owners who were grieving the loss of an animal companion.
- Greeted customers warmly and answered their inquiries about services offered by the clinic.
- Performed office reception duties, such as scheduling appointments and helping customers.
- Collected laboratory specimens, such as blood, urine, and feces for testing.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Identified ways to improve efficiency in operations and implemented process changes.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Managed and coordinated multiple projects while ensuring timely completion.
- Troubleshot minor problems and reported larger technical issues.
- Performed general maintenance and repair.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Sought continuing education opportunities to stay current with industry trends.
- Experienced with social media and communications platforms.
- Worked with coworkers to complete tasks.
- Met deadlines while maintaining high-quality deliverables.
- Provided efficient and courteous service to customers at all times.
Town and Country Animal Hospital
Veterinary Assistant
03.2015 - 2017
Job overview
- Administered medications to animals in treatment and documented changes in condition.
- Assisted senior staff with blood analyses and physical assessments.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Educated clients on post-surgical care and nutrition.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Kept detailed records of animal treatments and medications.
- Followed safety protocols for handling animals.
- Monitored vital signs and provided nursing care for animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Observed animals for signs of distress or illness.
- Restrained animals for examination and treatment.
Crab Orchard Veterinary Services
Veterinary Assistant/Veterinary Receptionist
03.2009 - 12.2014
Job overview
- Educated and advised clients on animal health care, nutrition, and behavior problems.
- Filled prescriptions for pet owners under the direction of a veterinarian.
- Monitored vital signs for hospitalized patients and reported any changes to the veterinarian.
- Maintained cleanliness of animal cages, kennels, runs, examination rooms and treatment areas.
- Groomed, trimmed and clipped animals' coats.
- Restrained animals for veterinary examinations, treatments and procedures.
- Provided emotional support to pet owners who were grieving the loss of an animal companion.
- Greeted customers warmly and answered their inquiries about services offered by the clinic.
- Performed office reception duties, such as scheduling appointments and helping customers.
- Collected laboratory specimens, such as blood, urine, and feces for testing.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Identified ways to improve efficiency in operations and implemented process changes.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Managed and coordinated multiple projects while ensuring timely completion.
- Troubleshot minor problems and reported larger technical issues.
- Performed general maintenance and repair.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Sought continuing education opportunities to stay current with industry trends.
- Experienced with social media and communications platforms.
- Worked with coworkers to complete tasks.
- Met deadlines while maintaining high-quality deliverables.
- Provided efficient and courteous service to customers at all times.
Pound Veterinary Hospital
Veterinary Receptionist
05.2000 - 11.2004
Job overview
- Managed multi-line phone system and pleasantly greeted patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Jenkins Independent High SchoolJenkins, Ky
High School Diploma
05.1999
Skills
- Staff Training
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Accurate record keeping
- Customer Service
- Organizational Skills
- Professionalism
- Team Leadership
- Multitasking Abilities
- Scheduling
- Reliability
- Excellent Communication
- Decision-Making
- Customer Relations
- Desktops, Laptops, and Mobile Devices
Timeline
Customer Service Representative
Tennova Medical Center
11.2024 - Current
Pet Grooming
Tonya's Tender Touch Pet Grooming
05.2017 - 07.2022
Veterinary Assistant/ Veterinary Receptionist
Town and Country Animal Hospital
06.2015 - 08.2017
Veterinary Assistant
Town and Country Animal Hospital
03.2015 - 2017
Veterinary Assistant/Veterinary Receptionist
Crab Orchard Veterinary Services
03.2009 - 12.2014
Veterinary Receptionist
Pound Veterinary Hospital
05.2000 - 11.2004
Jenkins Independent High School
High School Diploma