Driven Senior Product Manager with experience in delivering B2B SaaS products from concept to launch. Strategic thinker with the ability to set and deliver a long-term vision and passionate about empowering teams to deliver this vision using data, experimentation and research to validate and ensure success.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Senior Product Manager
The Financial Times
London
08.2023 - Current
Set the 3 year vision and strategy for expanding our b2b product suite which makes up 70% of our 2.6mn subscriber
Successfully delivered the FT's first AI feature providing answers to subscribers' questions using FT journalism
Recently launched a new markets insights feature that help users make direct connections between market performance and world events
Set team OKRs and success metrics to measure product success and the value of features
Champion and use data driven and experimental approaches as a means of iterating and improving products
Conduct user research to validate user need, and to create and test hypotheses with the aim of maximising value, improving acquisitions, retention and engagement, and ensuring we stay aligned with business goals
Train and mentor junior product managers and guide them on product best practices, including data driven validation and agile methods
Work with cross-functional teams across the business, including sales, marketing, technology, legal, b2c, editorial and the executive team
Senior Product Manager
Refinitiv, London Stock Exchange Group
London
09.2019 - 07.2023
Managed a global public B2B online platform and API that delivers due diligence reports to1000+ businesses looking to onboard third parties, providing data on corruption, bribery, negative media and jurisdictional risks of subjects
Led the platform and API to market in 2021 and 2022 respectively, and exceeded the product's targeted annual revenue of £40 million by 20% in the first year
Involved in all aspects of go-to market delivery and strategy
Act as primary point of contact and SME for our API partners and their clients, including c-suite executives
Primary product manager for the supporting CMS and operations systems relied upon to generate the reports and established the service model for the product, with client issues occurring in less than 1% of cases
Conducted market research and analysis, worked with existing clients and internal stakeholders to produce the long-term strategy and roadmap
Created and led the delivery of the product roadmap for the platform and API
Led the project to decommission three legacy platforms, including the data migration, client migration to the new platform, and migration to new IAM providers and systems
Led a project to rearchitect the platform infrastructure and integrate for 4 new systems
Mentor junior product managers and act as primary product manager for external and internal stakeholders
Project Office Executive
British Airways
New York
08.2018 - 08.2019
Managed the MDM system for all business functions across British Airways in the Americas, Asia and Caribbean
Managed vendor and third-party supplier contracts and relationships
Managed the annual budget to run these devices, reducing annual operational costs by 28% with sustained projected future cost-savings
Acted as sole point of contact for departments spanning Engineering, IT, Law, Sales, Finance, Cargo, Customer Service, C Level Executives
Supported Project Managers as a project office executive monitoring the progression of the JFK Terminal 7 renovation
Restructured the MDM enrollment program and migrated all devices onto the new system, with the aim of improving security and preventing APN issues
Senior Sales Executive
Admiral Group
Cardiff
09.2012 - 08.2018
Managed a team of 15-20 employees, monitoring their sales and productivity, while meeting team departmental sales and customer service targets
Delivered quarterly reviews of the team's performance and forecasted and defined goals for next quarter
Regularly sent out KPIs and fed back to agents on areas of improvement and ran improvement plans for underperforming agents
Professionally trained in leadership, with an understanding of leadership styles, feedback models, and conflict management.
Education
Advanced Diploma - Systems Analysis and Design
University of Oxford
Oxford, OXF
10.2022 - 06.2023
postgraduate - Mountbatten Programme
Mountbatten Program
Bachelor of Arts - undefined
Cardiff University
Skills
Product marketing
Concept Validation
Competitor and customer research
AI
Agile
API design
Data collection and analysis
Qualitative product research
Timeline
Senior Product Manager
The Financial Times
08.2023 - Current
Advanced Diploma - Systems Analysis and Design
University of Oxford
10.2022 - 06.2023
Senior Product Manager
Refinitiv, London Stock Exchange Group
09.2019 - 07.2023
Project Office Executive
British Airways
08.2018 - 08.2019
Senior Sales Executive
Admiral Group
09.2012 - 08.2018
postgraduate - Mountbatten Programme
Mountbatten Program
Bachelor of Arts - undefined
Cardiff University
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