Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tanya Braun

Tanya Braun

Summary

Versatile Senior Manager specializing in people leadership, strategic operations, diverse analytics, and cross-functional problem-solving. Skilled at strategic planning, implementing and overseeing key improvements to drive business growth, mitigating risk, and scaling diverse teams. History of cultivating an open culture focused on transparency, development, and efficiency. In love with messy problems and pursuing new challenges with a growth-oriented and people-focused team.

Overview

10
years of professional experience

Work History

Lyft
Nashville, TN

Senior Manager, Safety Analytics
03.2022 - 04.2023

Job overview

  • Managed a team of 14, overseeing the application of strategic operational design and diverse analytics to relentlessly improve, inform, and optimize safety product features and support processes
  • Responsible for a +$2.5 million budget and a cost savings of +$500k
  • Led the design and buildout of over 15 unique safety-and support-specific DAGs and ETLs
  • Provided ongoing advisory and litigation support for legal, policy, and regulatory compliance teams
  • Oversaw qualitative insights related to safety classification, speech analytics, and safety QA
  • Developed 10+ team members from associate/intern/analyst roles to senior, tech, and leadership roles

Lyft
Nashville, TN

Manager, Safety Analytics
08.2020 - 03.2022

Job overview

  • Ensured Lyft had the infrastructure, operational processes, and reporting necessary to track and understand safety and risk on the platform
  • Trained and led 200+ reviewers in data collection and classification for Lyft’s Community Safety Report, achieving near-perfect externally-audited kappa scores of 0.87-94
  • Standardized regulatory compliance reporting workflows and led the development of unique qualitative taxonomies for expanded insights

Lyft
Nashville, TN

Program Manager, Support Quality & Analytics
03.2019 - 08.2020

Job overview

  • Managed the expansion and optimization of Lyft’s support QA program across 11+ global partner sites and 7+ unique QA teams while maintaining consistent average QA scores
  • Led the development of a suite of critical support efficiency metrics, including associated reporting, analyses, and user training
  • Transitioned a support team of +4k from Looker to Tableau and procured and onboarded Lyft’s first speech analytics platform

Lyft
Nashville, TN

Lead, Support Quality
11.2016 - 03.2019

Job overview

  • Developed and launched Lyft’s first support QA program across multiple global locations
  • Grew Lyft’s QA team from five to ten specialists and served as a top interviewer for Lyft in Nashville
  • Sourced, trained, and launched a team of 30+ dedicated QA specialists in the Philippines

KeyMe
New York, NY

Operations Specialist
02.2016 - 06.2016

Job overview

  • Oversaw the launch and rollout of 50+ kiosks in multiple retail locations nationwide
  • Developed long-term inventory forecasting models, optimized shipping carriers and logistics strategy, and procured KeyMe’s first company-wide inventory management tool

Warby Parker
New York, NY

Supply Chain Lab Account Supervisor
07.2015 - 11.2015

Job overview

  • Oversaw the daily management of 3 of 6 major optical label partners
  • Negotiated lens pricing, monitored 24/7 order management, and acted as direct liaison between CX and supply chain with regards to order management and optical training
  • Managed the buildout of WP’s first overseas lab in China and in-house mini lab in NYC
  • Led operational strategy for WP’s NYC schools program, development of WP’s first supply chain internship program, and the purchasing of carbon offsets

Warby Parker
New York, NY

Supply Chain Operations Analyst
07.2014 - 07.2015

Job overview

  • Supported daily operations between WP and its various optical labs and directly partnered with tech teams to oversee the lab requirements buildout for a homegrown order management system
  • Developed trainings regarding prescriptions and lab processes for CX, managed 4 unique shipping accounts, partnered directly with logistics providers to manage delays, pricing, and reimbursements, and supported WP’s carbon offsets program

Warby Parker
New York, NY

Customer Experience Associate
02.2013 - 07.2014

Job overview

  • Delivered world-class customer support via phone, email, and live chat as part of a high-NPS CX team
  • Traveled to Chicago for six weeks as part of Warby Parker’s Mobile Class Trip

Education

Columbia University

B.A. from Political Science, Art History

Skills

Microsoft Excel

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Timeline

Senior Manager, Safety Analytics

Lyft
03.2022 - 04.2023

Manager, Safety Analytics

Lyft
08.2020 - 03.2022

Program Manager, Support Quality & Analytics

Lyft
03.2019 - 08.2020

Lead, Support Quality

Lyft
11.2016 - 03.2019

Operations Specialist

KeyMe
02.2016 - 06.2016

Supply Chain Lab Account Supervisor

Warby Parker
07.2015 - 11.2015

Supply Chain Operations Analyst

Warby Parker
07.2014 - 07.2015

Customer Experience Associate

Warby Parker
02.2013 - 07.2014

Columbia University

B.A. from Political Science, Art History

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Tanya Braun