Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Bridwell

Indianapolis,IN

Summary

Highly motivated and dependable professional with five years experience working in call centers. Along with two years working in a fast paced and professional hospital setting. Bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills. Enjoys working as a team and staying up to date in a constantly changing enviroment.

Overview

30
30
years of professional experience

Work History

Patient Access Representative

Franciscan Health
Indianapolis, IN
02.2022 - Current
  • Verified demographics and insurance information to register patients in EPIC.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Greeted patients and visitors in a courteous and professional manner.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Handled payments using a point of sale system.
  • Proficient in using programs such as Epic, Outlook, and Microsoft Edge.

Order Filler

Allegion
Indianapolis, IN
10.1999 - 11.2022
  • Checked inventory daily selected products from specific locations based upon availability.
  • Reduced fulfillment errors by fifty percent by using RF scanners to quickly pick items to proper bins.
  • Interacted with guests in friendly knowledgeable way.
  • Labeled boxes, crates, containers with accurate order information, destinations and codes to minimize shipping errors.
  • Managed timely effective replacement of damaged or missing products by 98 percent .

Customer Service Representative

Leukemia Foundation
Indianapolis, IN
02.1994 - 08.1999
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated resolving customer inquiries and complaints quickly.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Recommended products to customers, thoroughly explaining details
  • Promptly responded to inquiries and requests from prospective customers

Education

Some College (No Degree) -

Med Tech College - Indianapolis
Indianapolis, IN
04.2002

GED -

Theodore Ahrons Trade High School
Louisville, KY
12.1997

Skills

  • Attention to Detail
  • Active Listening
  • Self-Motivated
  • Team building
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Multitasking and Organization
  • Cultural Awareness
  • Decision-Making
  • Flexible and Adaptable
  • Registration and Admissions
  • Phone and Email Etiquette
  • Money Handling

Timeline

Patient Access Representative

Franciscan Health
02.2022 - Current

Order Filler

Allegion
10.1999 - 11.2022

Customer Service Representative

Leukemia Foundation
02.1994 - 08.1999

Some College (No Degree) -

Med Tech College - Indianapolis

GED -

Theodore Ahrons Trade High School

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Tanya Bridwell