TANYA BRITT

• Assists the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits. Programs include, but are not limited to, compensation and pension benefits, education, health care, VA life insurance, burial benefits, vocational rehabilitation services, fiduciary assistance, general Social Security Administration benefit programs, and other Federal, state, and local domestic relations and assistance programs.
• Ensure receipt of complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement.
• Efficiently used all tools, resources, and all appropriate applications, which include mandatory use of the Customer Relationship Management/Unified Desktop Optimization (CRM/UDO), email, Knowledge Management (KM), IM, Right Fax or its successors.
• Explains the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted.
• Explains VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, and all pertinent information available within the systems of record.
• Ensure Veterans and their dependents expectations by answering question in with efficiency and accuracy; including access to Sensitive Seven.
• Independently prepare Service Request correspondence for callers and ensuring appropriate evidence is received, and monitoring correspondence regularly.
• Demonstrating the knowledge of resources available, and to respond to an inquiry in a with understanding.
• My timeliness of phone conversations is based on a cumulative average throughout the annual evaluation period to maintain the average Exceptional quality rated service.

• Responsible for achieving monthly sales quota working closely with accounts within Mid-Atlantic market.
• Cold- calling key decision makers at prospective businesses/ organizations/ community colleges to establish relationships and create a pipeline of prospective students.
• Responsible for identifying target markets for growth and developing strategic marketing plans for account penetration.
• Create and execute event and activity plans, which include conducting informational college job fairs and sales presentations.
• Engages students in proactive outreach to empower students with positive reinforcement, building rapport, and meaningful academic relations.
• Conducted research, and gathered information from multiple sources; presentations of results.

• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans by 20%
• Explained employees and contractors compensation, HR benefits, schedules, working conditions and promotion opportunities.
• Oversaw financial management activities, including budget management, accounting and payroll.

● Managed vendor relationships, negotiated contract terms and settlements, and assisted in building effective partnerships and processing efficiencies.
● Cultivated, established academic strategic alliances, and
increased company loyalty, working as a liaison between
departments, vendors, and consumers.
● Manage account relationships, contract negations, sales, pricing, Accounts Payable & billing, and logistics.
● Participated in career fairs/community events and conferences to gain leads and establish academic partnerships.
● Demonstrated success in strategic pipeline management, Salesforce, and portfolio planning.
● Significantly reduced inventory costs by upwards of 60%.
● Drove revenue and secured new business by 20%.

Senior Recruiter 2013-2015

• Recruited potential candidates, lead them through the onboarding process, financial aid, and administered Career Interest Profile Assessments for career advancement
• Participating in recruitment events, speaking engagements, job fairs, educational and other community-related activities
• Provide academic advisement and assist in the development of individualized academic success plans.
• Providing professional presentations to small and large groups
• Mentored teammates for increased performance outcomes
• Achievements: Monthly quotas to meet ~ exceeded goals on a monthly basis and retention rates of 90-100%

Recruiter 2008-2013

• Recruited and interviewed candidates for the University's graduate, undergraduate, and associate degree programs utilizing behavioral-based interviewing
• Implemented marketing strategies that resulted in 12% growth in student enrollment base and above-average student retention.