Tanya Brooks
Rockwall,TX
Summary
Results-driven Administrative Professional with over 10 years managing office operations and payroll. Experienced in processing payroll for 20 employees and preparing multi-state tax reports. Demonstrated ability to streamline procedures and enhance efficiency across various sectors. Seeking a challenging role that leverages strong procurement and multitasking skills.
Overview
12
12
years of professional experience
Work History
Operations & Procurement Coordinator / Executive Assistant
1 Plus 1 Technology
Rockwall, Texas
10.2024 - 05.2026
- Managed procurement of technology equipment, networking hardware, and project materials to secure timely delivery and cost-effective solutions
- Sourced vendors, compared pricing, and tracked purchase orders to optimize budgeting and meet operational needs
- Coordinated logistics for security and networking projects, preparing equipment and resources for timely deployment
- Oversaw scheduling for installations, service work, and internal operations to meet project deadlines consistently
- Coordinated communication between leadership, technical team, and vendors to enhance project alignment and operational efficiency
- Organized records of orders, vendors, and project details to enhance tracking and accountability
- Provide direct support to company owner, managing scheduling, priorities, and day-to-day operational needs
Office Manager
Bright Refrigeration Inc
Royce City
01.2023 - 08.2024
- Organized office operations and procedures, managed payroll and correspondence, streamlined filing systems, and assigned clerical functions, enhancing overall office processes
- Managed accounts payable and receivable, processed payroll for 20 employees, and filed monthly and quarterly taxes, ensuring compliance and accuracy
- Executed payroll functions to ensure timely employee compensation.
- Processed weekly payroll on time using QuickBooks, ensuring accurate and timely payments
- Utilized QuickBooks to manage accounts receivable and payable, maintaining accurate financial records and ensuring timely payments.
- Prepared quarterly state reports for unemployment taxes, quarterly federal reports for payroll taxes, and annual withholding reconciliations, ensuring regulatory compliance
- Performed financial reconciliations to ensure accuracy in financial statements and identify discrepancies
- Submitted invoices for payment on 3rd party systems such as Service Channel, officetrax, CBRE, and SMS, expediting accounts receivable
- Collaborated with owner to price invoices accurately, ensuring financial accuracy
- Wrote proposals for HVAC and electrical projects submitted to potential customers, increasing bid accuracy
- Supported company operations by maintaining office systems and supervising staff, improving workflow efficiency
Office Administrator
Service King Collision Repair
Rockwall, TX
05.2021 - 12.2022
- Acted as the primary contact for customers, handling phone inquiries and appointment scheduling.
- Monitored office supplies and handled technician payroll and vacation time, ensuring seamless operations.
- Coordinated with insurance companies to reconcile invoices prior to vehicle release, guaranteeing accurate billing.
- Managed vehicle transfers between shops to enhance workflow and streamline logistics.
- Communicated delays to customers and insurance companies, fostering trust and strengthening relationships.
- Updated status reports on project delays for clients, promoting transparency and satisfaction.
- Conducted quality checks on all work before vehicle pickup, upholding high service standards.
- Collaborated with general manager on project updates, supporting effective management strategies.
Office Administrator
Crest Collision
Plano, TX
02.2018 - 12.2019
- Acted as the first point of contact for customers, answered phones, and scheduled appointments and pickups.
- Managed opening and closing duties, monitored office supplies, and handled technician payroll and vacation time, maintaining smooth office operations
- Coordinated with insurance companies and customers to close and balance invoices before releasing vehicles, ensuring accurate billing
- Coordinated with insurance and car rental facilities to effectively address transportation needs during repairs.
- Communicated with insurance companies and customers about delays, enhancing client relations and trust.
- Updated status reports for insurance companies and customers on delays, ensuring transparency and fostering customer satisfaction.
- Quality-checked all work before vehicle pickup, ensuring high service standards
- Arranged vehicle transfers to and from other shops, optimizing logistics
- Worked closely with the general manager on project updates, supporting effective project management
Lead Receptionist
Eldorado Chevrolet and Mazda
McKinney, TX
09.2015 - 01.2018
- Developed script that reduced call times to under 30 seconds and decreased unanswered calls from 36% to 4%.
- Supported IT department in testing and implementing phone system transition from Cisco to 3CX.
- Coordinated with accounting and sales managers to create temporary license plates via Texas Department of Public Safety.
- Maintained inventory of registered license plates in Excel and filing system, minimizing loss through regular error checks.
- Entered new vehicle inventory into ADP and CDK software for McKinney and Grand Prairie locations, ensuring data accuracy.
Office Administrator
Pappa's Restaurants
Dallas-Fort Worth, TX
07.2014 - 08.2015
- Streamlined onboarding by processing new hire paperwork and coordinating training schedules across multiple locations.
- Mediated HR issues for employee complaints, efficiently resolving conflicts prior to escalation to main HR in Houston.
- Processed payroll, including employee hours and tips, ensuring accurate and timely payments through Northstar POS.
- Developed an efficient filing system that enhanced document retrieval across multiple locations.
- Coordinated with general manager on product inventory and gift card management to maintain stock levels.
- Managed spreadsheets and organized loan documents to improve data accuracy and accessibility for stakeholders.
- Entered data for loan underwriting and processing using QuickBooks, enhancing efficiency and accuracy.
- Collected employment history, loan payoffs, and tax information to support compliance in loan applications.
Education
High School Diploma -
Bruceville Eddy
Bruceville-Eddy, TX05-2005
Skills
- Purchase order management
- Supply chain management
- Accounting and finance
- Accounts payable and receivable
- Payroll processing
- Invoice and bank reconciliation
- Tax accounting and compliance
- Financial statement preparation
- Budget management
- ADP workforce management
- QuickBooks proficiency
- Microsoft Excel and Word
- Google Sheets and Suite
- Microsoft Office applications
- Presentation skills with PowerPoint
- Email communication with Outlook
- Virtual collaboration via Teams and Zoom
- CDK dealership management software
- Office administration and support
- Data entry and task prioritization
- Contract and project management
- Vendor relations and management
- Safety and regulatory compliance
- Employee relations and HR compliance
- Team leadership and supervision
- Business development strategies
- Interpersonal communication skills
- Attention to detail in analysis
- Problem-solving abilities in teamwork
Timeline
Operations & Procurement Coordinator / Executive Assistant
1 Plus 1 Technology
10.2024 - 05.2026
Office Manager
Bright Refrigeration Inc
01.2023 - 08.2024
Office Administrator
Service King Collision Repair
05.2021 - 12.2022
Office Administrator
Crest Collision
02.2018 - 12.2019
Lead Receptionist
Eldorado Chevrolet and Mazda
09.2015 - 01.2018
Office Administrator
Pappa's Restaurants
07.2014 - 08.2015
High School Diploma -
Bruceville Eddy