Tanya Broughman

• Managed patient records and documentation for efficient workflow
• Assisted in scheduling appointments and coordinating communications
• Supported the nursing staff by preparing necessary materials and supplies
• Handled incoming calls and directed inquiries to appropriate departments
• Maintained inventory of office supplies to ensure uninterrupted operations
• Collaborated with healthcare team to streamline administrative processes
• Utilized electronic health record systems to update patient information
• Organized files and ensured compliance with confidentiality
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
• Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
• Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
• Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
• Maintained patient confidentiality in line with HIPAA regulations.
• Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
• Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
• Maintained current and accurate medical records for patients.
• Transcribed doctors' medication orders, lab test requests, and care plans.
• Provided information for patient admissions and discharges to foster timely processing.
• Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
• Greeted visitors and assisted with any needs they may have.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

I first started as a CNA at Highland Care Ctr in Jan 1997 providing direct patient care. In 2000 the care center sent me to Bellingham Votech college to obtain Restorative certification. In that position I would do active and passive exercises with each resident Identified under either Physical, Occupational or Speach Therapies. As a Restorative aid I worked 12 hours a day and would often answer phones and help staff and visitors.