Summary
Work History
Education
Skills
Timeline
Generic

Tanya Brown

Fort Worth,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Pizza Cook

Pizza Hut
  • Monitored and maintained clean working areas and cooking surfaces.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
  • Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
  • Unloaded delivery truck to place food items and ingredients in designated space.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.

Driver Through Window Cashier

McDonald's Restaurant
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.

Assembly Line Worker

Pilgrim Pride
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Continuously checked products for quality assurance according to strict guidelines.

Cashier Team Lead

Exxon Mobile
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Customer Service Representative

Central Link Communications
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Vocation - Medical Office Computer Specialist

Southeastern Career Ins.
Midland, TX
10.2011

GED -

Windham School District
Gatesville, TX
10.2011

Skills

  • Appointment Scheduling
  • Data Entry
  • Report Generation
  • Complaint Resolution
  • Product Knowledge
  • Call Management
  • Paperwork Processing
  • Microsoft Office Suite
  • Microsoft Outlook
  • Problem-Solving Abilities

Timeline

Pizza Cook

Pizza Hut

Driver Through Window Cashier

McDonald's Restaurant

Assembly Line Worker

Pilgrim Pride

Cashier Team Lead

Exxon Mobile

Customer Service Representative

Central Link Communications

Vocation - Medical Office Computer Specialist

Southeastern Career Ins.

GED -

Windham School District
Tanya Brown