Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Pizza Cook
Pizza Hut
Monitored and maintained clean working areas and cooking surfaces.
Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Prepared raw materials for cooking by cutting vegetables and preparing dough.
Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
Unloaded delivery truck to place food items and ingredients in designated space.
Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Driver Through Window Cashier
McDonald's Restaurant
Greeted customers and responded to requests for information.
Helped customers complete purchases, locate items, and join reward programs.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Approached every question or concern with calm and level-headed approach.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Maintained organized and orderly front end and removed carts, baskets, and debris.
Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
Operated register system to process new purchases, item returns, and merchandise exchanges.
Learned duties for various positions and provided backup at key times.
Handled cash with high accuracy and took care to check bills for fraud.
Assembly Line Worker
Pilgrim Pride
Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Followed protocols to enhance protection and maintain safe work environment.
Assembled components with minimal supervision, exceeding expected project milestones.
Performed visual and functional inspection of components to determine quality and identify defects.
Assisted quality assurance by inspecting items and removing defective parts.
Boxed, labeled, and transported items to support assembly operations.
Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
Continuously checked products for quality assurance according to strict guidelines.
Cashier Team Lead
Exxon Mobile
Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Received and processed customer payments.
Restocked and organized merchandise in front lanes.
Quickly and accurately counted drawers at start and end of each shift.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Trained team members on cash register operation and cash handling.
Set and updated employee schedules to fulfill gaps based on expected customer demands.
Responded promptly to requests for assistance, spills and customer inquiries.
Customer Service Representative
Central Link Communications
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)