Tanya Bullard
Anaheim,CA
Summary
Experienced Restaurant Manager with 25 years in the industry, overseeing high-volume establishments ranging from casual to upscale dining. Passionate about delivering exceptional customer service within a collaborative team environment. Skilled at managing diverse culinary and service teams, from back-office operations to front-of-house performance. My unique approach balances administrative efficiency with personalized guest care and team member support.
Overview
26
26
years of professional experience
Work History
Restaurant Manager
Spaghettini
Seal Beach, CA
03.2022 - 11.2023
- Hired, trained and orientated and coached a team of about 100 employees on food and beverage knowledge and customer service details.
- Managed restaurants review feedback on Yelp, Google, and Open Table. Maintaining an overall rating of 4.7. Personalized responses to guests positive reviews and resolved guest complaints. Implemented system to recognize team members for positive feedback and communicate trends and opportunity comments to respective parties and management team.
- Inspected dining room area regularly for proper set up, cleanliness and adherence to safety standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assessed and performed ordering for kitchen and service related items, office and coffee products.
General Manager
Olive Garden
Cypress, CA
07.1997 - 08.2021
- Hired, orientated, trained and coached a team of approximately 120 employees.
- Delivered exceptional guest experiences through hands-on leadership of team members and managers through on going coaching and training focus. Achieving and maintaining top 10% results in company for guest satisfaction results.
- Lead and maintained clean work environment and building maintenance to adhere to health department guidelines HACCP and employee safety programs. Reviewed and oversaw monthly safety meetings and developed systems to prevent work and guest related injuries.
- Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales results. Demonstrated excellent cross functional capability.
- Created a culture of high standards and teamwork.
- Turnover results consistently in the top 10% of the company.
Education
Some College (No Degree) -
Irvine Valley College
Irvine, CASkills
- Customer Service
- Employee Retention
- Full Service Restaurant Background
- Hiring and training
- Cross-functional team management
- Employee development
- Trouble shooting expertise
- Scheduling
- Multi - tasking
- Flexible
- Detail Oriented
- Adaptable
- Shift Management
- Complaint Resolution
- Performance Improvement
- Restaurant Operations Management
Accomplishments
- Recognized for GM of the year by my Director in his region based on Guest Satisfaction metrics, Sales increases and performance earnings.
- Sent to Culinary Institute in Italy twice by Olive Garden.
Timeline
Restaurant Manager
Spaghettini
03.2022 - 11.2023
General Manager
Olive Garden
07.1997 - 08.2021
Some College (No Degree) -
Irvine Valley College
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