Tanya Butler
El Dorado,AR
Summary
Dynamic professional with extensive experience at ProMed Ambulance, excelling in emergency response coordination and patient data management. Proven ability to enhance operational efficiency and improve response times through effective training and communication. Skilled in billing verification and conflict resolution, ensuring compliance and fostering strong relationships in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Assistant
Promed Ambulance
El Dorado, AR
01.2024 - Current
- Verified and changed patient addresses through Share to ensure bills were routed to proper addresses
- Keyed EOBs through Arkansas Medicaid Portal to ensure proper payments
- Maintained customer memberships and renewals
- Placed all documents into SmartVault
Emergency Medical Dispatcher
ProMed Ambulance
01.2024 - Current
- Managed emergency calls, assessing situations and determining appropriate response protocols.
- Coordinated communication between emergency responders and healthcare facilities to optimize patient care.
- Utilized CAD systems to track ambulance locations and dispatch units efficiently.
- Provided real-time updates to field personnel while monitoring ongoing emergencies.
- Trained new dispatchers on protocols, software usage, and effective communication strategies.
- Collaborated with management to implement training programs aimed at increasing dispatcher efficiency.
- Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
- Ensured seamless shift transitions through thorough documentation updates at changeovers, minimizing potential miscommunications or gaps in coverage.
- Collaborated with other emergency service providers for coordinated response efforts during major incidents.
- Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
- Contributed to a positive work environment by fostering strong relationships with coworkers and supporting team initiatives.
- Facilitated the dispatch of appropriate resources during mass casualty incidents by effectively triaging incoming calls and prioritizing response efforts.
- Maximized operational efficiency by maintaining all necessary certifications required for effective emergency communication management within regulatory guidelines.
- Maintained a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
- Maintained accurate records of dispatched calls for quality assurance and future reference.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
In Home Patient Care Tech
Tasha’s Tender Care
Smackover, AR
05.2022 - 12.2023
- Provided companionship and support to elderly patients in home settings.
- Executed meal preparation and cooking processes to ensure high-quality dining experiences.
- Executed routine maintenance and cleaning tasks to ensure a well-organized living environment.
- Ensured proper medication adherence for each patient.
- Facilitated patient transportation to medical appointments.
- Maintained cleanliness and organization of patient care areas, ensuring compliance with health standards.
- Trained new staff on best practices for patient assistance and safety protocols.
Assistant Manager
Chicken Express
El Dorado, AR
03.2020 - 04.2023
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained new team members on operational procedures and customer service excellence.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Implemented inventory management processes, reducing waste and improving stock accuracy.
- Enhanced customer satisfaction through effective conflict resolution and service improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - Basic
El Dorado High School
El Dorado, AR05.2001
Skills
Billing verification
Patient data management
EOB processing
Medical billing compliance
Document organization
Emergency call handling
CAD system utilization
Emergency response coordination
Dispatcher training
Shift transition documentation
Patient care support
Medication adherence monitoring
Conflict resolution strategies
Staff scheduling optimization
Payment tracking
Deadline oriented
Data entry proficiency
Accuracy and precision
Billing software
QuickBooks experience
Collections
Collection practices
Customer service
Problem-solving
Attention to detail
Multitasking and organization
HIPAA compliance
Verbal and written communication
Decision-making
Customer engagement
Relationship building
Certification
- Certified Emergency Medical Dispatcher
- Certified in Basic Life Support
Timeline
Billing Assistant
Promed Ambulance
01.2024 - Current
Emergency Medical Dispatcher
ProMed Ambulance
01.2024 - Current
In Home Patient Care Tech
Tasha’s Tender Care
05.2022 - 12.2023
Assistant Manager
Chicken Express
03.2020 - 04.2023
High School Diploma - Basic
El Dorado High School