Summary
Overview
Work History
Skills
Timeline
Generic

Tanya Caffee

Assistant Director/IT Senior Manager
North Wales,United States

Summary

With over 20 years combined Senior Program Level up to Executive level management, talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven versatile leader with significant background in customer service and customer relations. Strong communicator, proactive and hardworking focused on continuous operational improvement. Expertise in IT operations along with a track record to excel in fast-paced, high-demand work environments, improving processes and forward thinking. An ideal candidate for advancing operational excellence, specifically in Information Technology Service Desk Operations.

Experienced Manager proficient in managing IT operations with exceptional team supervision, project coordination and analytical problem solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Overview

14
14
years of professional experience

Work History

Assistant Director of Operations

United States Treasury Department
1 2019 - 6 2022
  • Responsible for providing management, leadership, direction and administration of all aspects of daily operations
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Defined, implemented, and revised operational policies and guidelines.
  • Led the development of annual budgets for the department, managing resources efficiently to meet financial targets.

Senior Manager

United States Treasury, IRS
01.2010 - 12.2020
  • Evaluated hiring, firing, and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
  • Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Territory Manager

Department Of Treasury, IRS
12.2006 - 12.2009


  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.

Skills

Scheduling and Coordination

Strategic planning and execution

Operational Efficiency

Customer Service Management

Workforce Planning

Operations Oversight

Timeline

Senior Manager

United States Treasury, IRS
01.2010 - 12.2020

Territory Manager

Department Of Treasury, IRS
12.2006 - 12.2009

Assistant Director of Operations

United States Treasury Department
1 2019 - 6 2022

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Tanya CaffeeAssistant Director/IT Senior Manager