Tanya Caldwell
Prospect,United States
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Supervisor
OhioHealth Urgent Care
Delaware, OH
07.2016 - Current
- Supervise 20+ associates daily along with developing the schedules of staffing and physicians for an effective flow of the department
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed strategies to improve team performance and productivity.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies and procedures.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Work as a medical assistant on a weekly basis as a part of our team
- Build strong, supportive and trusting relationships through frequent, transparent and collaborative communications with the physicians and associates
- Work with physicians to enhance productivity while effectively and efficiently delivering high quality patient care and service excellence
- Responsible for daily operations and supervision of personnel in clinical settings
- Access to template build, reports and charge reconciliation
- Implemented and maintain the KPI communication within our department
- I assist other managers in covering their departments when they are out
- Supervise, mentor and support a diverse team of medical professionals
- Assisted in onboarding process for new associates and physicians
- Assisted in the acquisition of a new practice
- Manage all TAP for the associates and physicians
- Workday ordering, manage purchase orders and invoices and budgets
- Complete Travel and Expense reports for physicians and tracking expenses
- Student training during practicums
- Downtime Audits
- Assist in interviews for potential employees
- Proficient in Microsoft office including PowerPoint, Excel, Word, and Teams
- Proficient in Kronos
- Liaison between associates and manager
- Record keeping of associate training, licensure expiration, and computer equipment
- Request open PO and Purchase Requests
Lead Medical Assistant
OhioHealth Primary Care
Marion, Ohio
10.2010 - 07.2016
- Ensured Medicare guidelines were being met
- Scheduled Associates
- Worked on a team to help wayfinding for patients, to have better access to building and where they were going
- Preformed prior authorizations for testing and medications
- Provided patient education and quality patient care
- Proficient in taking vitals, EKG, scheduling appointments and testing
- Supervised and mentor associates
- Trained/Onboarded new associates
Education
Master of Business Administration - Business Psychology, Organizational Leadership
Franklin University
08.2024
Bachelor of Science - Healthcare Management
Franklin University
05.2023
Certification in Medical Assisting -
Marion Technical College
06.2011
Associate of Science - Social Work, Chemical Dependency
Marion Technical College
06.2009
Skills
- Leadership Experience
- BCLS Certified
- Efficient in PPT/Word/Excel
- 14 years Ambulatory Experience
- 7 years leadership experience
- Onboarding new associates
- Conduct performance reviews
- Motivated
- Result Driven
- Dedicated
- Work well with teams or alone
- OCLC Leadership Graduate
- Organized and Detail Oriented
- Hardworking
- Excellent Communication and oral skills
- Type 75 words a minute
- Experience with Conflict Resolution
- Employee development
- Business development
- Quality control
- Goal oriented
- Customer service
- Project management
- Strategic planning
- Coaching and mentoring
- Employee motivation
- Processes and procedures
- Performance management
References
- Jennifer Postell, Practice Administrator, 740-412-5359, Jennifer.Postell@ohiohealth.com
- Craig Thompson, MD, 740-360-1716, craig.thompson2249@gmail.com
- Brian Schmidt, MD, 619-403-1241, Brian.Schmidt@ohiohealth.com
- Miraj Shah, Director, Clinical Enterprise, OHUC, 574-904-0741, Miraj.Shah@ohiohealth.com
Timeline
Supervisor
OhioHealth Urgent Care
07.2016 - Current
Lead Medical Assistant
OhioHealth Primary Care
10.2010 - 07.2016
Master of Business Administration - Business Psychology, Organizational Leadership
Franklin University
Bachelor of Science - Healthcare Management
Franklin University
Certification in Medical Assisting -
Marion Technical College
Associate of Science - Social Work, Chemical Dependency
Marion Technical College
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