Tanya Caldwell
Corona,CA
Summary
Versatile HR Administrator and Accounting Bookkeeper with a proven track record at Market Refrigeration Specialists, Inc., adept in benefits administration and personnel file management. Excelled in leveraging ADP Run and QuickBooks, enhancing payroll efficiency and accuracy. Demonstrated exceptional organizational skills and a commitment to maintaining confidentiality, significantly improving employee satisfaction and compliance.
Overview
20
20
years of professional experience
Work History
Human Resources Administrator /Accounting Bookkeeper
Market Refrigeration Specialists, Inc.
Corona, CA
05.2002 - 02.2020
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data, and update previous data.
- Completed reports and employment forms.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Answered employee questions regarding health benefits and 401k options.
- Managed benefits programs such as health insurance plans, retirement accounts.
- Performed daily data entry tasks related to accounts payable and receivable activities.
- Prepared and processed payroll.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Prepared bank deposits and recorded cash receipts.
- Prepared sales tax returns on a quarterly basis.
- Conducted monthly reconciliation of bank statements.
- Reviewed customer account information for accuracy and completeness.
Client Service Representative
Automatic Data Processing, ADP
La Palma
03.2000 - 05.2002
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Promoted available products and services to customers during service, account management and order calls.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Corona Senior High School
Corona06-1992
Skills
- Payroll coordination
- Benefits administration
- HR recordkeeping
- Skilled in ADP Run
- Skilled in QuickBooks
- Skilled in Great Plains
Timeline
Human Resources Administrator /Accounting Bookkeeper
Market Refrigeration Specialists, Inc.
05.2002 - 02.2020
Client Service Representative
Automatic Data Processing, ADP
03.2000 - 05.2002
High School Diploma -
Corona Senior High School
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