Tanya Calhoun
Fort Plain,NY
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Accomplished principal clerk in the registrar’s office and Student Development Center who is devoted to students' needs. Focused on helping students manage and overcome personal, social, and behavioral problems negatively impacting wellbeing or academic success. Goes above and beyond to enhance student experiences and help each reach their full potential.
Overview
17
17
years of professional experience
Work History
Principal Clerk
Fulton-Montgomery Community College
Johnstown, NY
11.2019 - Current
- Under the direction of the former director, I conducted extensive research and compiled data to change the online academic policy for FMCC after 20 years.
- Handled incoming transfer credit for FMCC according to the requirements of the articulation agreements and transfer policy.
- Assisted the former director with compiling and updating the Academic Advisor Training Manual.
- Maintain daily reports and student records for all current students at FMCC.
- Cross-trained in different roles and tasks at FMCC, including the bursars office, registrars office, and student development center.
- Experience Registering Non-Matriculated Students, Smart Scholars, CNA and HHA, College in High School, and Senior Audits
- Conducted outreach to continuing and new students on behalf of the Student Development Center.
- Work closely with academic advisors to meet and anticipate the needs of current and potential students.
- Created documents to assist students in becoming more prepared and successful (Student Resources Guide, Student Brochure, Immunization Requirements, Paying Your Bill, Ordering an Official Transcript)
- Conducted degree audits for PTECH and nursing students using Degree Works under the direction of the former director.
- Manage the front desk in the student development center, providing resources, appointments, and guidance to current and prospective students and their families.
- Work closely with academic advisors and faculty to ensure students needs are met. Fostering success and academic success
- Working knowledge and experience, including but not limited to: 2nd degrees, QPA adjustment, grades, transcripts, transfer credit, immunization requirements, FERPA's, student checklists, GPA requirements, total college withdrawals, individual withdrawals, add/drops, graduation requirements, snap benefit requirements, and 599 training paperwork.
Business Development Consultant
Hennessy Lexus
Duluth, GA
11.2015 - 07.2018
- Set up potential client contacts, cultivated relationships, and followed through on service needs.
- Established strong client relationships to drive business development.
- Stay current on company products and services to provide top-notch expertise to customers.
- I worked with current clients to assess their needs and develop improvement plans.
- Generated consistent leads, developed pipelines, and closed over $100,000 in sales per year.
- Increased bottom-line profitability by growing the customer base and capitalizing on upsell opportunities.
- Collaborated with sales and marketing teams to promote consistency in messaging and communication with business partners and customers and to relay insight from data collected to shape successful marketing campaigns.
Customer Service Representative/Service Advisor
Hennessy Lexus
Atlanta, GA
12.2006 - 06.2015
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- I received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Education
Bachelor of Science - Human Services Management
University of Phoenix
Tempe, AZ05.2012
Some College (No Degree) - General Studies
SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NYSkills
- Teamwork and delegation
- Customer Satisfaction
- Critical Thinking
- Prioritization and problem solving
- Time Management
- Organizational Skills
- Flexibility and efficiency
- Student Development
- Excellent oral and written communication
- Strategic Decision-Making
- Student Support
- Attention to detail
- Listening Actively
References
References available upon request.
Timeline
Principal Clerk
Fulton-Montgomery Community College
11.2019 - Current
Business Development Consultant
Hennessy Lexus
11.2015 - 07.2018
Customer Service Representative/Service Advisor
Hennessy Lexus
12.2006 - 06.2015
Bachelor of Science - Human Services Management
University of Phoenix
Some College (No Degree) - General Studies
SUNY College of Agriculture And Technology At Cobleskill
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