Tanya Caratachea
Buckeye,USA
Summary
Extensive experience in home building facility operations, with a focus on contractor and customer relations over an 18-year career. Skilled in project management, ensuring timely delivery and adherence to specifications. Authorized to work in the US for any employer, facilitating seamless integration into various teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cost Analyst
Clayton Homes Manufacturing
03.2024 - Current
- Analyzed cost variances to identify trends and recommend adjustments for improved financial performance.
- Developed and maintained detailed cost models to support pricing strategies and profitability analysis.
- Collaborated with cross-functional teams to streamline budgeting processes and enhance forecasting accuracy.
- Prepared comprehensive reports on cost structures, presenting findings to management for strategic decision-making.
Team Leader
Clayton Homes Manufacturing
05.2004 - Current
- Optimized processes and managed workflows to achieve operational efficiency as team leader.
- Enhanced team performance by mentoring junior staff and supporting their skill development.
- Adopted best practices that significantly improved service delivery and customer satisfaction.
- Coordinated efforts across functions to streamline resource allocation and project execution.
Customer Care Representative
Clayton Homes Manufacturing
06.2006 - 04.2023
- Provided diverse administrative support daily to optimize workflow.
- Ensured top-tier internal and external customer service to promote satisfaction.
- Utilized AS400 and Vantage for efficient preparation and distribution of monthly billing.
- Coordinated vendor schedules for customer service needs such as repairs and deliveries.
- Maintained thorough documentation of product inventory alongside project timelines.
- Managed contractor dispatch to facilitate project completion.
- Ordered necessary parts and streamlined distribution processes accordingly.
Education
High school diploma - High school or equivalent
Buckeye High School
Buckeye, AZ05.1998
Skills
- Database systems expertise
- Customer support and relations
- Call center management
- Data analysis and reporting
- Inventory management skills
- Excel applications knowledge
- Outlook communication proficiency
Certification
- Written communication — Proficient
- April 2019
- Measures a candidate's ability to convey written information using proper grammar rules.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Elementary
Additional Information
- Special Skills:
- I am a reliable self-starter with 17+ years administrative experience. I also have the ability to learn quickly and will always provide excellent service to customers, employees and vendors. My responsibilities have increased over the years, I utilize Microsoft Office Products, including Outlook, Excel, Word, PowerPoint, as well as AS400 a Microsoft Access database. I am skilled in accounting, scheduling, inventory ordering parts., walking houses and work orders I am highly organized and take pride in my ability to multi-task and get the job done.
Timeline
Cost Analyst
Clayton Homes Manufacturing
03.2024 - Current
Customer Care Representative
Clayton Homes Manufacturing
06.2006 - 04.2023
Team Leader
Clayton Homes Manufacturing
05.2004 - Current
High school diploma - High school or equivalent
Buckeye High School