Tanya Carlsson
Charleston,SC
Summary
Experienced customer service professional with extensive experience, excelling in sales and communication. Successfully managed vendor accounts, as well as relationships with physicians, patients, and vendors, while fostering a positive workplace environment. Demonstrated exceptional multitasking and organizational skills to enhance practice operations, while driving sales and supporting practice growth by aligning solutions with patients' needs. Excited to utilize my skill set outside of the office and in a more customer-interactive sales position.
Overview
10
10
years of professional experience
Work History
Private Practice Owner
The Look Eyecare & Eyewear
Charleston, SC
12.2022 - Current
- Developed and maintained key client/patient relationships, ensuring satisfaction.
- Utilized analytical tools to create business plan that aligned business goals with market demand driving sales growth by 60% on annual supply contacts, high end lenses, luxury frames, and add-ons excelling in 50% or greater in growth meeting KPI goal annually.
- Optimized inventory management, reducing waste and costs.
- Spearheaded company strategy, aligning business goals with market demands.
- Captured sales, upgrades, and cross-sell opportunities by communicating value influencing customer decision making.
- Enhanced patient experience to drive revenue growth increasing higher capture rate, upsell, and cross-sell sales/products.
- Handled optical insurance claims and orders with labs/vendors.
- Managed staff and staff training on product knowledge and customer engagement techniques.
- Implemented marketing initiatives with the promotional budget to increase customer decision making.
- Promoted business within the community with events as well as door to door marketing.
- Educated patients on managed care coverage and benefits to facilitate informed purchasing decisions.
- Promoted business within the community with events as well as door to door marketing.
- Assisted optometrist in all areas of supporting private practice.
Sales/Licensed Aesthetician/Microblade Artist
Lowcountry Plastic Surgery Center
Mt Pleasant, SC
04.2017 - 09.2021
- Highest performing sales professional for facial and body treatments achieved through personal treatments/productst based on patient's desired results.
- Promoted clinic business directly to customers and helped with marketing strategies.
- Planned events with vendors to promote and sell products and procedures.
- Managed cold calling patients to sell products and procedures.
Certified Phlebotomist/EKG Tech
Tidelands Health Hospital / Tidelands Waccamaw Community Hospital
Murrells Inlet, SC
10.2015 - 04.2017
- Achieved proficiency in collecting blood by venipuncture and capillary techniques, urine drug screen collections, and other miscellaneous collections.
- Built trust with patients to minimize discomfort, working collaboratively with them and the healthcare team to ensure a high quality of service.
- Fulfilled positive relationships with clients and other members of the healthcare team using communication skills and the ability to work calmly under pressure.
Owner and Manager
Treasure Chest
Georgetown, SC
- Applied personal interests to start my own storefront from my home shows and created a business of monogramming stationary and jewelry, home decor and entertaining pieces as I love sales and people as well positive atmosphere in the store and community.
- Developed product displays to enhance customer engagement and sales.
- Implemented marketing strategies to attract new customers and retain existing ones.
- Maintained financial records and processed transactions accurately.
- Maintained relationships with existing clients by providing superior customer service.
Bookkeeping, Accounting
Harper and Poston CPA Firm
Georgetown, SC
- Executed interpersonal skills by answering phones and mediating with other firms.
- Developed more intricate mathematical skills in accounting and managing accounts.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Anchor Bank & Wachovia Bank
Georgetown, SC
- Formulated skills in communication and customer service to promote positivity within the work place.
- Assisted customers with account inquiries and transaction issues.
- Educated clients about bank products and services.
- Developed strong customer relationships to encourage repeat business.
Education
Cosmetology/ Esthetics License -
Strand College of Hair And Design
North Myrtle Beach, SC11.2005
Associate Of Business Administration - Business Administration
Horry Georgetown Technical College
Georgetown, SCSkills
- Attention to detail
- Sales and Communication
- Complaint resolution
- Team building
- Account management
- Multitasking and organization
- Effective communication
- Client relationship management
- Insurance claim processing
Additional Information
References available upon request.
Personal Experience
In my personal history, I have managed household operations for family of six, balancing scheduling, budgeting, time management, and multi-tasking. I developed strong organization and planning skills while coordinating personal and work life balance as well as built strong interpersonal, conflict-resolution, and communication skills while supporting my four children's development. I learned to demonstrate leadership, patience, and adaptability in a fast-changing environment that I feel have also been beneficial in a workplace environment.
Timeline
Private Practice Owner
The Look Eyecare & Eyewear
12.2022 - Current
Sales/Licensed Aesthetician/Microblade Artist
Lowcountry Plastic Surgery Center
04.2017 - 09.2021
Certified Phlebotomist/EKG Tech
Tidelands Health Hospital / Tidelands Waccamaw Community Hospital
10.2015 - 04.2017
Owner and Manager
Treasure Chest
Bookkeeping, Accounting
Harper and Poston CPA Firm
Customer Service Representative
Anchor Bank & Wachovia Bank
Cosmetology/ Esthetics License -
Strand College of Hair And Design
Associate Of Business Administration - Business Administration
Horry Georgetown Technical College