Tanya Carvajal-Dean
Davenport
Summary
Detail-oriented and customer-focused professional with over several years of experience in the financial services industry. Eager to utilize strong organizational skills, comprehensive knowledge of loan processes, and exceptional customer service abilities to support loan officers and contribute to efficient loan processing and client satisfaction.
Overview
22
22
years of professional experience
Work History
LOA/Processor
United Direct Lending
01.2023 - Current
- Prepare and organize loan application documents
- Ensure all required paperwork is completed and filed accurately
- Collect, review, and verify borrower information and documentation
- Enter borrower information into loan processing systems
- Update and maintain accurate records in the loan origination system
- Respond to client inquiries via phone, email, or in-person
- Provide updates to clients on the status of their loan applications
- Schedule appointments and follow-ups with clients
- Work closely with loan officers, underwriters, and other team members
- Coordinate the collection of additional information or documents from clients
- Communicate with third parties, such as appraisers, title companies, and insurance agents.
Divisional Coordinator
Caliber Home Loans
01.2016 - 01.2023
- Oversee and coordinate administrative activities within the division, ensuring smooth operations and adherence to company policies and procedures
- Manage communication channels between divisional teams and upper management, facilitating information flow and decision-making processes
- Develop and implement efficient workflows and processes to streamline operations and enhance productivity
- Coordinate divisional meetings, prepare agendas, and distribute minutes to ensure alignment and accountability across teams
- Monitor divisional budgets and expenses, identifying cost-saving opportunities and optimizing resource allocation
- Act as a liaison between divisional staff and HR department, handling employee relations matters, performance evaluations, and training initiatives
- Support the divisional head in strategic planning, goal setting, and performance tracking, contributing to overall organizational objectives
- Conduct research and analysis on industry trends and competitors to provide insights and recommendations for divisional growth and improvement.
Executive Assistant
Recording Media & Equipment
01.2003 - 01.2016
- Provided comprehensive administrative support to senior management, including calendar management, travel arrangements, and expense reporting
- Coordinated meetings and conferences, prepared materials, and handled logistics to ensure smooth event execution
- Managed correspondence, emails, and phone calls, responding promptly and professionally to inquiries and requests
- Maintained office supplies inventory, ordered supplies as needed, and ensured office equipment functionality
- Assisted in the preparation of presentations, reports, and documentation for internal and external stakeholders
- Collaborated with cross-functional teams to support project initiatives and meet deadlines effectively.
Education
AS (Business Management) -
Broward College
01.2024
High School Diploma -
Academy Of Pinecrest
01.2000
Skills
- Strong organizational and time management skills
- Excellent communication and interpersonal abilities
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Detail-oriented with a focus on accuracy and quality
- Ability to multitask and prioritize tasks effectively
- Proactive problem-solving and decision-making skills
- Team leadership and collaboration skills
- Mortgage Loan Software
- Application Process Management
- Credit Reports
- Employment Verification
- Document Management
- Title Research
- Loan Servicing
Timeline
LOA/Processor
United Direct Lending
01.2023 - Current
Divisional Coordinator
Caliber Home Loans
01.2016 - 01.2023
Executive Assistant
Recording Media & Equipment
01.2003 - 01.2016
AS (Business Management) -
Broward College
High School Diploma -
Academy Of Pinecrest
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