Tanya Castillo

Counseling and Psychological Services Office- Student Health Center

• Manages a team of office staff, providing training and support to ensure smooth daily operations.
• Audits and approves time records for direct reports.
• Performs probationary and annual performance appraisals.
• Assists Director with scheduling and unit planning.
• Provides support during periods of high workload by stepping in to assist with various administrative tasks as needed.
• Establishes workflow processes, monitors daily productivity, and implements modifications to improve overall performance of personnel.
• Updates reports, manages accounts, and generates reports for company database.

Counseling and Psychological Services Office- Student Health Center

• Updating the front office staff policy and procedures manual and electronic library.
• Created and updated instruction sheets for technical procedures (accessing the electronic hard drive, phone system, setting up Webcams and IT tickets).
• Creating Google documents, Excel sheets, and Word documents based on content and structure provided by the supervisor.
• Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
• Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.

Counseling and Psychological Services Office- Student Health Center

• Initial contact for students seeking psychological services on and off campus.
• Responsible for scheduling appointments, creating referrals, reminder calls and clerical support.
• Also cross-trained with the Student Health Center Pharmacy and Patient Support staff.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Responsible for outreaching, scheduling appointments, reminder calls, arranging transportation and interpreter assistance for Central California Alliance for Health (CCAH) members, Maintained a caseload of 60 members or more.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Represented the Mental Health Care Management team in CCAH community meetings.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.

• Responsible for outreach, linkage and providing up to date mental health community resources for Medi-Cal members.
• Entered the census for case managers and coordinators each week, and carried out administrative duties.
• Managed complex cases effectively, ensuring appropriate referrals and follow-up appointments were made as needed.
• Improved patient care by coordinating and managing clinical services, ensuring timely access to necessary treatments.
• Developed strong working relationships with community partners to enhance overall care coordination efforts for patients.

• Answered phone calls, booked client appointments, kept track of the salon's product inventory and sales
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

• Company Overview: Call Center
• Connected with Alumni, Parents and Friends from University of San Francisco
• Established rapport with prospective donors, resulting in successful monetary contributions to the institution.
• Assisted in the development of new calling scripts or approaches based on trends observed within the student caller role.
• Maintained detailed records of call outcomes, ensuring accurate tracking of fundraising progress.
• Handled sensitive information appropriately, ensuring the confidentiality of donor data and adhering to privacy regulations.