Tanya Castillo
Henderson
Summary
Recent Computer Science graduate with hands-on experience troubleshooting hardware, software, POS systems in fast-paced customer environments. Skilled in Windows, MacOS, Linux, and technical support with strong communication and problem-solving abilities. Currently pursuing CompTIA A+ certification and seeking an entry-level Help Desk Technician role.
Overview
7
7
years of professional experience
Work History
Associate
In-N-Out Burger
06.2019 - Current
- Effectively communicated with customers and colleagues in a fast-paced environment to provide outstanding service
- Executed troubleshooting procedures, regarding POS systems, printers, fryers, and grills to minimize downtime and maximize efficiency
- Prepared orders accurately ensuring food quality and presentation up to company standards
- Successfully trained and supervised entry-level associates, overseeing their development
Server at Cha Chaan Teng Cafe
Resorts World Las Vegas
07.2021 - 12.2023
- Managed time efficiently by prioritizing tasks to take care of the guest
- Handled a maximum of 11 tables simultaneously, ensuring prompt and attentive service
- Awarded employee of the month
Education
Bachelor of Arts - Computer Science, Emphasis in English
University of Nevada, Las Vegas
Las Vegas, Nevada12-2025
Skills
- Microsoft Word, Excel, PowerPoint
- Operating Systems: Windows, MacOS, Linux
- IT Support: Hardware troubleshooting, POS troubleshooting, user support
- Networking Fundamentals: TCP/IP, DNS, VPN basics
- Programming: C, C, R, BASH Scripts, Assembly (x86-64 & MIPS)
- Tools: Visual Studio Code, Replit, Rstudio, Clion, Git/GitHub
- Cybersecurity: Kali Linux, Burp Suite, SQL Injection Fundamentals
Affiliations
- Girls Who Code: Built relationships with women who are in technology and created a supportive environment.
- Layer Zero: Participating in National Cyber League CTF competition for UNLV's Cybersecurity organization.
Timeline
Server at Cha Chaan Teng Cafe
Resorts World Las Vegas
07.2021 - 12.2023
Associate
In-N-Out Burger
06.2019 - Current
Bachelor of Arts - Computer Science, Emphasis in English
University of Nevada, Las Vegas