Tanya Chance
Dix Hills
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Access Service Representative
Northwell Health
05.2023 - Current
- Facilitated patient access by efficiently registration processes.
- Ensured compliance with healthcare regulations and organizational policies in all aspects of service delivery.
- Contributed to a welcoming environment by providing friendly, empathetic customer service during each interaction with patients and family members.
- Expedited insurance verification by maintaining updated knowledge of policies and procedures.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
- Ensured smooth transitions between shifts through thorough documentation and clear handoff communications among team members.
- Reduced billing errors, resulting in increased revenue, through meticulous record keeping and attention to detail.
- Assisted patients with financial inquiries, working collaboratively to identify solutions that met both their needs and the organization''s requirements.
- Provided back-up support for reception desk duties when necessary, demonstrating flexibility in adapting to various roles within the department as needed.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Collaborated with healthcare teams to ensure accurate patient information and seamless service delivery.
- Utilized electronic health record systems to maintain up-to-date patient data and streamline workflows.
- Addressed patient inquiries with professionalism, providing timely information regarding services and procedures.
- Obtained Authorizations and Referrals
Paralegal
Consilio
04.2021 - Current
- Conducted legal research and analysis to support case preparation and strategy development.
- Assisted attorneys with document drafting, including pleadings and discovery requests.
- Managed electronic filing systems, ensuring compliance with court deadlines and procedures.
- Streamlined workflow processes, improving overall efficiency in case handling operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
Medical Biller, Accounts Receivable
NSDEA DIABETES & ENDO ASSOCIATES (PRINE)
09.2021 - 03.2023
- Processed and submitted medical claims to insurance companies, ensuring compliance with industry regulations.
- Reconciled patient accounts and resolved billing discrepancies efficiently for timely payments.
- Collaborated with healthcare providers to gather necessary documentation for accurate claim processing.
- Utilized billing software to track accounts receivable, enhancing reporting accuracy and efficiency.
- Provided exceptional customer service by addressing patient inquiries regarding billing statements and payment plans.
- Conducted audits of claim submissions to identify errors and implement corrective measures swiftly.
- Developed comprehensive reports for management detailing trends in revenue generation, collection efforts, and outstanding balances.
Senior Account Service Representative
Northwell Health
06.2011 - 05.2021
- Mentored junior representatives to improve performance and foster a collaborative team environment.
- Analyzed client feedback to identify areas for improvement, driving enhancements in service delivery protocols.
- Implemented strategies to resolve complex patient inquiries, improving satisfaction rates and loyalty among clients.
- Coordinated with healthcare providers to ensure timely updates on patient accounts, enhancing overall service responsiveness.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all account management practices.
- Implemented proactive communication plans to keep clients informed of industry trends and product updates.
- Gathered valuable feedback from clients through regular check-ins, using insights to drive continuous improvements in service delivery quality.
- Conducted comprehensive account reviews to identify growth opportunities and areas for improvement.
- Ensured timely billing cycles by closely monitoring invoice processing status for accuracy.
- Enhanced customer retention through dedicated account management and tailored service solutions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely filing of claims to obtain payment
- Cross-trained and provided backup support for organizational leadership.
- Streamlined communication between departments, ensuring consistent information flow and increased operational effectiveness.
- Developed training materials for new hires, facilitating onboarding and knowledge transfer within the team.
Education
GED -
Sewanhaka
Floral Park, NYNo Degree - Liberal Arts
Nassau Community College
Garden City, NYSkills
- Patient confidentiality
- Documentation accuracy
- Professionalism and courtesy
- Insurance verification
- Data entry proficiency
- Strong interpersonal skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Appointment scheduling
- Strong Analytical Skills
Timeline
Access Service Representative
Northwell Health
05.2023 - Current
Medical Biller, Accounts Receivable
NSDEA DIABETES & ENDO ASSOCIATES (PRINE)
09.2021 - 03.2023
Paralegal
Consilio
04.2021 - Current
Senior Account Service Representative
Northwell Health
06.2011 - 05.2021
GED -
Sewanhaka
No Degree - Liberal Arts
Nassau Community College